Facilities Management Supervisor

SPS North America•New York, NY

About The Position

SPS North America is seeking a proactive, detail-oriented Facilities Management Supervisor to oversee building operations, maintenance, workplace readiness, and life-safety compliance in a high-profile corporate environment. The role is responsible for maintaining a safe, fully operational, professionally presented workplace and ensuring facilities requests, preventive maintenance, building systems, and vendor services are effectively managed. It serves as a key liaison among the client, property management, building engineering, IT, and third-party vendors, proactively identifying operational risks, resolving issues, and maintaining high service standards. The supervisor oversees daily building operations and maintenance; manages the full work order lifecycle and preventive maintenance; conducts site walks and inspections; supports safety, emergency preparedness, business continuity, and life-safety compliance; and coordinates vendors, contractors, maintenance projects, and workplace enhancements. The role maintains operational documentation and reporting, communicates with stakeholders about service requests and disruptions, and helps ensure workplace readiness across floors, meeting rooms, common areas, pantries, and support spaces. Travel of up to 25% may be required to support multiple client locations, regional offices, operational sites, and business meetings. Responsibilities may evolve in response to client requirements, operational priorities, and business needs.

Requirements

Experience in facilities management, building operations, maintenance, or corporate workplace services.
Working knowledge of HVAC, electrical, plumbing, mechanical systems, and building infrastructure.
Experience managing work orders, preventive maintenance, inspections, and service-level commitments.
Familiarity with building management systems (BMS), computerized maintenance management systems (CMMS), and service ticketing platforms.
Experience coordinating vendors, contractors, property management, and building engineering teams.
Knowledge of workplace safety, emergency response, life-safety procedures, and regulatory compliance.
Strong organizational, communication, documentation, and problem-solving skills.
Ability to prioritize competing demands, manage escalations, and work independently in a fast-paced environment.
Professional demeanor and ability to interact effectively with executives, employees, clients, and service partners.
Ability to stand, walk, bend, and kneel for extended periods as required for inspections and facilities operations.
Ability to frequently lift or move items weighing 40 pounds or more and transport packages using standard wheeled carts with a load capacity of 60 pounds.
Manual dexterity to operate standard office equipment and enter information into service-management systems.
Ability to use a telephone and computer simultaneously and perform tasks requiring close and distance vision, focus adjustment, and color differentiation.
Ability to travel up to 25% to support multiple client locations, regional offices, operational sites, and business meetings.

Nice To Haves

Experience supporting corporate offices, financial services environments, or other high-expectation workplaces is highly desirable.

Responsibilities

Oversee daily building operations, maintenance activities, and workplace infrastructure, including HVAC, electrical, plumbing, mechanical, and environmental systems.
Manage the full work order lifecycle, including intake, prioritization, assignment, tracking, escalation, communication, and resolution, in compliance with established SLAs.
Conduct daily site walks and scheduled inspections to identify deficiencies and maintain workplace readiness.
Coordinate preventive maintenance programs, repairs, building inspections, and corrective actions.
Monitor building conditions and address issues that could affect employee comfort, business continuity, or operational performance.
Oversee janitorial services, waste management, pest control, plant care, furniture maintenance, storage areas, and facilities supplies.
Maintain accurate work order records, asset inventories, inspection reports, and operational documentation.
Support workplace safety programs, emergency preparedness, business continuity, and life-safety compliance.
Coordinate emergency evacuation procedures, building drills, and incident response activities.
Partner with property management and engineering teams on fire protection systems, emergency generators, elevators, water events, security incidents, and other facility emergencies.
Document incidents, coordinate corrective actions, and ensure appropriate escalation and after-hours response procedures are followed.
Serve as a primary facilities contact for the client, property management, building engineering, and service providers.
Communicate clearly and promptly about service requests, building conditions, planned maintenance, outages, and operational disruptions.
Partner with IT and workplace teams on facilities-related technology, including meeting room infrastructure, digital signage, access control, occupancy sensors, and service-management platforms.
Collaborate with Facilities Management, Workplace Experience, and Hospitality teams to deliver a seamless workplace experience.
Escalate critical issues promptly and provide updates through resolution.
Coordinate third-party vendors and contractors to ensure work quality, timely completion, safety, and contract compliance.
Monitor vendor performance against service expectations, SLAs, and established quality standards.
Conduct vendor inspections and quality-assurance reviews, identifying opportunities for improved performance and cost efficiency.
Coordinate maintenance projects, workplace enhancements, repairs, and capital-improvement activities.
Conduct opening, midday, and closing inspections to ensure floors, meeting rooms, common areas, pantries, and support spaces are ready for use.
Maintain a polished, safe, and fully functional workplace consistent with client expectations.
Support workplace events and special initiatives through facilities coordination and logistical preparation.
Maintain accurate operational reporting, incident logs, work order tracking, and continuous-improvement initiatives.
Demonstrate sound judgment, ownership, discretion, and a proactive approach to maintaining a safe, reliable, and exceptional workplace as responsibilities evolve.

Benefits

Career growth opportunities and opportunities to learn or use a variety of skills.
Learning and development.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
HCFSA, DCFSA, and HSA plans.
Commuter transit and parking pre-tax plans.
Supplemental life insurance and life insurance.
Accident insurance, critical illness coverage, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability.
Education discounts.
401(k) with matching.
Entertainment discounts.