Professional, Facilities Management

JLL•Atlanta, GA

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This role supervises the daily office operations and staff to ensure smooth flow, optimal productivity, and ensures that all functions adhere to providing world class customer service in a call center environment. Works closely with manager to report and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensures that all calls to department(s) meet or exceed call center standards of satisfactory customer service. Confirms that special needs for a procedure are communicated to the appropriate department(s) and individual(s) in a timely manner. Supports problem solving by performing as a communication liaison for both internal and external customers. Provides staff with any training pertinent to their job duties. Continuously demonstrates courtesy, effectiveness, and discretion in all communications. Meets as needed with staff to promote communication and teamwork regarding adhering to department standards, facilitation of work orders, department compliance in established safety practices and department performance improvements, staff behavior, evaluations, and counseling. Functions as effective team member and facilitates workflows and processes within the department and organization. Adheres and models all facility policies, procedures and safety. Any and all other duties and tasks assigned.

Requirements

Candidates must be authorized to work in the United States without sponsorship.
Ability to promote, maintain, and inspire a positive work environment of trust, respect, and support for all internal/external customers, and staff.

Nice To Haves

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Responsibilities

Supervises the daily office operations and staff to ensure smooth flow, optimal productivity, and ensures that all functions adhere to providing world class customer service in a call center environment.
Works closely with manager to report and analyze call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensures that all calls to department(s) meet or exceed call center standards of satisfactory customer service.
Confirms that special needs for a procedure are communicated to the appropriate department(s) and individual(s) in a timely manner.
Supports problem solving by performing as a communication liaison for both internal and external customers.
Provides staff with any training pertinent to their job duties.
Continuously demonstrates courtesy, effectiveness, and discretion in all communications.
Meets as needed with staff to promote communication and teamwork regarding adhering to department standards, facilitation of work orders, department compliance in established safety practices and department performance improvements, staff behavior, evaluations, and counseling.
Functions as effective team member and facilitates workflows and processes within the department and organization.
Adheres and models all facility policies, procedures and safety.
Any and all other duties and tasks assigned.