Facilities Management Lead

Chicago Public Schools•Chicago, IL

5d•Onsite

About The Position

Under the direction of a Regional Facilities Manager, the Facilities Management Lead is the primary CPS contact for district School Principals regarding operational issues in the field. The Lead maintains daily communications with the Regional Manager, direct reports, and the Facilities Management Organization (FMO) Facilities Managers and is focused on tactical operations and Principal satisfaction. This role represents CPS Facilities at the school level, helps develop a vision for school facilities and strategic goals, leads weekly work plan reviews with the FMO Facility Manager and supports the FMO team to remove roadblocks. The Facilities Management Lead will be held accountable for the following responsibilities: Execute CPS quality and compliance requirements, set quality expectations for the delivery team, mentor and lead by example, and confirm that schools are meeting CPS standards. Recruit, onboard, train, provide direction, and leadership to CPS Facilities & Custodial Field Leads consistent with the CPS values and mission. Directly supervise a team of Facilities & Custodial Field Leads, including annual performance evaluations, discipline, and performance management. Understand the scope and deliverables of all facility vendor contracts and validate quality performance. Manage escalating vendor issues from the FMO. Engage procurement in resolving vendor contract issues. Escalate to the Regional Manager, if required. Hold suppliers accountable for honoring contractual and scope of work obligations to include meeting KPIs. Work daily with the FMP Facilities Managers to resolve issues in the field and secure required resources to complete work. Escalate deficiencies to the Regional Manager. Support the FMO with escalating third-party vendor issues and engage CPS procurement and leadership as required. Assist in developing and executing continuous improvement activities and projects focused on cost and reliability. Work with FMO Facilities Managers to identify and track improvement initiatives including expected results and actual results. With help from the delivery team, provide business case and cost benefit analysis as required for improvement initiatives. Understand KPIs, review monthly, focus on improvement areas, work with FMO Facilities Managers to develop corrective action plans, report critical gaps to the Regional Manager, hold the delivery team accountable for performance, help eliminate barriers that are preventing performance improvements, acknowledge improvement and successes with your team, share lessons learned with leadership and peers, validate KPI reports. Approve purchase requests from FMO delivery team. Manage work orders in Corrigo &/or CrowdComfort as per CPS processes. Escalate work orders to the Regional Manager as appropriate. Address concerns with quality or work completion with the FMO Facilities Managers or FMO Building Managers as appropriate. Work with FMO Facilities Managers to identify required work at each school. Utilize general construction/maintenance knowledge and standards, input from the FMO Facilities Managers and Building Managers to estimate end of life for facilities equipment and systems. Provide project budget information for long-term planning. Estimate project costs and manage projects within approved budgets. Participate in project management activities, program development efforts, process enhancement initiatives, and compliance management efforts intended to facilitate achievement of objectives. Drive maintenance program with the delivery team. Ensure proper technical maintenance and quality. Collaborate with stakeholders to develop an understanding of the maintenance strategy for the schools in the assigned area. Assist FMO team in emergency situations. Ensure appropriate CPS leadership is informed and engaged. Ensure that all site-specific documentation and reports are completed accurately and on time. Other duties as assigned.

Requirements

High School Diploma or equivalent is required.
Minimum of seven (7) years of engineering, operations/maintenance, construction, project controls, or asset management experience.
Minimum of two (2) years of supervisory or management experience.
In-depth knowledge and experience of facility operations maintenance and building systems.
Strong communication skills (speaking - including presentations - listening and writing).
Ability to multi-task and effectively organize responsibilities to achieve assigned facility goals and objectives.
Ability to develop productive working relationships with key stakeholders and work collaboratively with client personnel and other third parties in order to enhance the experience of facility users.
Capable of collaborating with internal and external stakeholders to meet department objectives and managing large teams to achieve operational goals.
Ability to understand and dissect building operational issues, develop mitigation plans and engage vendors or internal resources to address and resolve, all the while focused on root causes and final resolution of the problem and not just the symptom(s).
Establish/Maintain Chicago Residency - Employees are required to live within the geographic boundaries of the City of Chicago within six months of their CPS hire date and maintain residency throughout their employment with the district. The Chicago residency requirement does not apply to temporary/part-time positions, however, all CPS employees must be residents of Illinois.

Nice To Haves

Bachelor’s degree from an accredited college or university is preferred.
Project Management Professional (PMP) is desired.

Responsibilities

Execute CPS quality and compliance requirements, set quality expectations for the delivery team, mentor and lead by example, and confirm that schools are meeting CPS standards.
Recruit, onboard, train, provide direction, and leadership to CPS Facilities & Custodial Field Leads consistent with the CPS values and mission. Directly supervise a team of Facilities & Custodial Field Leads, including annual performance evaluations, discipline, and performance management.
Understand the scope and deliverables of all facility vendor contracts and validate quality performance. Manage escalating vendor issues from the FMO. Engage procurement in resolving vendor contract issues. Escalate to the Regional Manager, if required.
Hold suppliers accountable for honoring contractual and scope of work obligations to include meeting KPIs. Work daily with the FMP Facilities Managers to resolve issues in the field and secure required resources to complete work. Escalate deficiencies to the Regional Manager. Support the FMO with escalating third-party vendor issues and engage CPS procurement and leadership as required.
Assist in developing and executing continuous improvement activities and projects focused on cost and reliability. Work with FMO Facilities Managers to identify and track improvement initiatives including expected results and actual results. With help from the delivery team, provide business case and cost benefit analysis as required for improvement initiatives.
Understand KPIs, review monthly, focus on improvement areas, work with FMO Facilities Managers to develop corrective action plans, report critical gaps to the Regional Manager, hold the delivery team accountable for performance, help eliminate barriers that are preventing performance improvements, acknowledge improvement and successes with your team, share lessons learned with leadership and peers, validate KPI reports.
Approve purchase requests from FMO delivery team.
Manage work orders in Corrigo &/or CrowdComfort as per CPS processes. Escalate work orders to the Regional Manager as appropriate. Address concerns with quality or work completion with the FMO Facilities Managers or FMO Building Managers as appropriate.
Work with FMO Facilities Managers to identify required work at each school. Utilize general construction/maintenance knowledge and standards, input from the FMO Facilities Managers and Building Managers to estimate end of life for facilities equipment and systems. Provide project budget information for long-term planning.
Estimate project costs and manage projects within approved budgets. Participate in project management activities, program development efforts, process enhancement initiatives, and compliance management efforts intended to facilitate achievement of objectives.
Drive maintenance program with the delivery team. Ensure proper technical maintenance and quality. Collaborate with stakeholders to develop an understanding of the maintenance strategy for the schools in the assigned area.
Assist FMO team in emergency situations. Ensure appropriate CPS leadership is informed and engaged.
Ensure that all site-specific documentation and reports are completed accurately and on time.
Other duties as assigned.