Facilities Management Coordinator

UMass Amherst•Amherst, NY

3d•Onsite

About The Position

The Facilities Management Coordinator (FMC) is the primary point of contact between Facilities & Campus Services (F&CS) and the UMass Amherst campus community. The FMC facilitates communication between customers and campus service providers/external service providers to establish job scope, clarity expectations, obtain funding, troubleshoot problems, and resolve complaints.

Requirements

Bachelor’s Degree, preferably in Business Management, Engineering, Construction Management, Marketing, Communication, and 2 years’ experience in construction, higher education facilities management, or customer service OR an Associate’s Degree, preferably in Business Management, Engineering, Construction Management, Marketing, Communication, and 4 years’ experience in construction, higher education facilities management, or customer service.
Excellent interpersonal skills to establish and ability to maintain relationships with customers.
Must have the ability to foster and maintain harmonious relationships with others.
Knowledge and experience in construction and maintenance fields and terminology.
Ability to organize multiple tasks/jobs at once with minimal supervision.
Excellent oral and written communication skills.
Computer proficiency with Microsoft Office suite, including word processing, databases, spreadsheets.

Nice To Haves

Knowledge of the methods used in planning, estimating, and scheduling work.
Knowledge of materials, tools, and work procedures of building trades and ability to convert this knowledge into materials lists, labor requirements, and work schedule.

Responsibilities

Acts as the principal facilities advisor for an area of assigned campus customers.
Develops priorities and becomes a familiar point of contact with departmental representatives.
Manages multi-trade/multi-unit service work that requires coordination with customer and service providers.
Oversees work from start to finish to ensure work meets agreed objectives with customer and tracks work performance against budget.
Participates in the oversight of small projects, including the scheduling and coordination of multiple trades, communication of the project status and expectations with customers, and follow-up after the completion of work.
Leads and coordinates job meetings that involve multiple participants and stakeholders, including outside contractors/vendors, Environmental Health and Safety, Physical Plant Maintenance and Custodial staff, Campus Planning, Design and Construction Management, and other campus partners.
Exercises independent judgement/authority in routing requests for services and determining billable/non-billable work.
Organizes and leads walk-throughs with customers to identify outstanding maintenance issues.
Routes identified issues to appropriate team and monitors work through completion.
Collaborates with service providers to produce quotes for billable work.
Clarifies and explains details to customers.
Collaborates with members of the administrative team to resolve issues with purchase orders, customer budgets, and other procurement-related needs.
Works with members of Design and Construction Management and Building Maintenance to address ADA needs, structural and mechanical problems, roofing issues, lighting and electrical needs, and other large-scale facilities challenges.
Performs other related duties as assigned.