Facilities Maintenance Technician

DFW International Airport•Grapevine, TX

About The Position

Under the general direction of the Lead Quality Control Technician, the Facilities Maintenance Technician evaluates contractor services and maintenance service delivery in managed facilities for the Energy, Transportation & Asset Management (ETAM) Department on an assigned shift. The position may also perform assigned duties in the Integrated Airport Operation & Emergency Center (IOC/AOC) control room. Daily tasks vary according to operational needs. The technician performs quality checks on facility mechanical, plumbing, and electrical systems; conducts facilities and contract-compliance assessments; supports service-contract development; reviews contractor invoices and work documentation; and responds to service requests and customer complaints. The role includes entering work-order information into the Airport Total Asset Management System, monitoring performance metrics, inspecting facilities and surrounding areas, identifying safety or maintenance concerns, and following up on open issues. The technician may perform facilities maintenance work in their technical specialty when suitable service contracts are unavailable and may assist Environmental Affairs with field observations of airport activities. This is a safety-sensitive and essential employee position. Employment is contingent on passing a pre-employment drug test, with random drug screening during employment, and the ability to obtain and maintain an Air Operations Area (AOA) badge. The position may require rotating shifts and extended work under stress during emergencies or inclement weather.

Requirements

Completion of high school curriculum or equivalent.
Three years of formal training and/or experience in one of the following areas, based on the specific vacancy: industrial plant operations and/or maintenance; industrial or commercial HVAC and related mechanical systems; or industrial or commercial facility electronic and/or electrical systems. An equivalent combination of education and/or experience may be substituted.
Possession of a valid Class C driver’s license.
Ability to interpret and monitor contractual service agreements for assigned systems and/or facilities.
Ability to operate a personal computer and use standard Microsoft Office software.
Ability to prepare clear, concise written reports and communicate effectively, courteously, and firmly.
Ability to establish and maintain effective, harmonious working relationships within and outside the organization.
Ability to read and understand technical diagrams and blueprints.
Ability to communicate clearly in written and spoken business English and prepare and maintain accurate reports.
Ability to present and project a positive image of the Airport Board.
Ability to perform all physical aspects of the position and pass the physical examination specified for the position.
Ability to obtain and maintain an Air Operations Area (AOA) badge.
Must pass a pre-employment drug test and submit to random drug screening during employment in this safety-sensitive position.
Ability to work in office and field environments, including mechanical rooms, confined spaces, terminal buildings, outdoor areas, and construction sites; climb ladders; work in physically awkward positions; and walk or stand for extended periods.
Ability to work rotating shifts when requested and for long periods under stress during emergencies.

Nice To Haves

Former quality maintenance control experience in an industrial and/or commercial setting.
Experience with Microsoft Project software.
Knowledge of airport terminal systems, including baggage carousels, conveyance, general electrical, facility, jet bridge, general building maintenance, cleaning, landscaping, and roadway systems.
Knowledge of public governmental procedures used to prepare and solicit bids for service and maintenance contracts.

Responsibilities

Perform quality checks on facility mechanical, plumbing, and electrical systems.
Complete administrative tasks, including ordering supplies, maintaining records, and scheduling maintenance.
Conduct quality and facilities service maintenance contract-compliance assessments of ETAM board-managed facilities.
Assist in developing service contracts by proposing terms, conditions, specifications, and modifications.
Identify and correct potential safety hazards to help prevent injuries.
Review contractor invoices and other documents for accuracy and completion of work.
Apply preventative measures to buildings to reduce the risk of future problems.
Respond to service requests to assess issues, verify corrective action, recommend solutions, and verify the quality of work.
Consult with the Quality Assurance Administrator to reach mutually acceptable solutions when contractor disputes arise.
Enter work-order information into the Airport Total Asset Management System.
Respond to customer complaints about system failures or malfunctions by investigating, taking corrective action, or notifying responsible system service coordinators.
Perform trend analyses and monitor performance metrics.
Inspect facilities and surrounding areas for maintenance, appearance, and cleanliness issues that do not meet standards.
Assess work in progress for compliance with contract, safety, and appearance standards, and follow up with responsible parties to resolve open issues.
Perform facilities maintenance assignments related to the technician’s specialty when viable service contracts are unavailable.
Assist the Environmental Affairs Department with field observations of airport activities for potential environmental issues and report relevant observations.
Perform assigned duties in the IOC/AOC control room when required.
Drive to locations on and off airport property and work rotating shifts when requested.