Facilities Maintenance Specialist

Article•Jacksonville, FL

8d•$63,000 - $80,000•Hybrid

About The Position

As our Facilities Maintenance Specialist, you will design, implement, and oversee Article's multi-site facilities maintenance program across our fulfillment centers, retail stores, office environments, and future physical locations. This role is critical for keeping our physical infrastructure running safely, smoothly, and efficiently as Article expands its retail store presence and warehousing network. You will own facility standards, preventative maintenance frameworks, vendor governance, and equipment reliability. You will take full ownership of our multi-site maintenance strategy across both retail and fulfillment centers, bridging the gap between day-to-day warehouse machinery and broader facility operations. You will move us from spreadsheets to modern computerized maintenance management systems (CMMS) and build scalable maintenance playbooks. Within your first few months, you’d step into our Jacksonville fulfillment center, take governance of our work order platforms, establish material handling equipment maintenance plans, and align vendor contracts. In a year, you’ll be proud to say you’ve streamlined our facilities operations, established clear service SLAs across national vendors, mitigated operational risks, and built a scalable maintenance foundation to support Article's growth across North America. As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. You will report to the Compliance and Maintenance Manager as a core member of the Health, Safety & Facilities (HSF) team. You’ll work closely alongside our Safety Specialist team, site leaders, and cross-functional partners across Retail, Fulfillment, Procurement, Legal, and Finance. Our team operates on a clear boundary model: HSF owns facilities standards, preventative maintenance frameworks, vendor governance, and compliance visibility, while local operational teams maintain line authority over daily site execution. We thrive on a collaborative, first-principles problem-solving culture where systems thinking and proactive communication are key to keeping our team and facilities safe.

Requirements

3 to 5+ years of progressive experience managing multi-site facilities, building maintenance, property management, or industrial equipment programs.
Practical hands-on experience with Computerized Maintenance Management Systems (CMMS) and direct experience managing material handling equipment (forklifts, pallet jacks) preventative maintenance.
Proven ability to manage regional/national vendors, enforce contract SLAs, evaluate proposals, and navigate landlord/tenant repair boundaries across multiple commercial or retail locations.
Meticulous approach to tracking data, spotting recurring facility issues, organizing records, and building durable solutions rather than quick fixes.
Able to influence without direct authority, negotiate effectively with external vendors, and communicate facilities risks clearly to operational leaders.
Skilled in budget tracking, repair-versus-replace evaluations, vendor cost analysis, and prioritizing limited resources based on operational risk.
Open to up to 25% travel across North America (US and Canada) for retail store openings, warehouse maintenance reviews, vendor meetings, or site readiness audits.
Legally able to work in the US
Completion of: Criminal background check
Article participates in E-Verify

Responsibilities

Manage the end-to-end multi-site facilities strategy, balancing hands-on equipment and vendor governance with long-term preventative planning.
Oversee multi-site preventative and corrective maintenance programs across fulfillment centers, retail showrooms, and offices for building systems including HVAC, dock doors/levelers, fire safety, plumbing, electrical, waste, pest control, and janitorial.
Oversee preventative maintenance, proper site allocation, lifecycle budgeting, and vendor servicing for warehouse machinery, including forklifts, electric pallet jacks, and material handling gear.
Own our computerized maintenance management system (CMMS) and work order intake tracking, establishing standards for work order prioritization, escalation, closure, and performance reporting.
Partner with Procurement to evaluate, select, and manage third-party vendors. Negotiate scopes, monitor contract SLAs, enforce safety standards, and lead vendor re-bids or transitions when necessary.
Conduct facilities risk assessments, identify safety hazards (egress, trip risks, life safety systems), and enforce timely corrective actions. Initiate stop-work processes in cases of imminent safety risks.
Develop annual maintenance budget inputs, track portfolio spend, evaluate repair-versus-replace options, and authorize routine expenditures within delegated approval limits.
Lead facilities readiness assessments for new store openings, warehouse expansions, closures, or relocations, providing documented recommendations to operational leadership.