Facilities Maintenance Manager (Temporary)

the LEGO Group•Boston, MA

5d•$107,885 - $161,827•Hybrid

About The Position

As our Facilities Maintenance Manager, you'll oversee the maintenance, repair, and operational performance of a portfolio of retail locations through the management of an outsourced facilities maintenance provider. You'll serve as the connection between Operations, store teams, and external service partners, helping ensure facilities remain safe, compliant, and operationally effective. This 12‑month contract offers a rare opportunity to build key foundations from the ground up, including vendor governance, asset management, HVAC reliability, reporting, and maintenance standards. At the LEGO® Group, you'll have the autonomy to create processes, improve data quality, and establish ways of working that can support the business long after the contract ends. This is a temporary position with an approximate length of 12 months, subject to change based on business needs.

Requirements

Delivered commercial HVAC programs, including equipment lifecycle planning and preventive maintenance initiatives.
Managed external maintenance vendors through service reviews, performance expectations, and accountability measures.
Built facilities maintenance processes using Service Channel or a similar facilities management platform.
Led maintenance activities involving HVAC and other critical building systems across multiple locations.
Created operational standards, workflows, procedures, or governance documentation for facilities operations.
Applied data analysis and reporting to support maintenance planning, prioritization, and operational decisions.
Managed commercial HVAC assets, documented maintenance standards, and held vendors accountable for performance.
Ability to create structure, improve operational visibility, and build processes that are practical, scalable, and easy for others to adopt.

Nice To Haves

Developed maintenance reporting and KPI dashboards for operational performance tracking.
Delivered facility improvement initiatives through structured project management approaches.
Supported facilities operations within high-volume retail or attraction-based environments.
Worked with mechanical, electrical, plumbing, or life-safety systems.

Responsibilities

Oversee the maintenance, repair, and operational performance of a portfolio of retail locations through the management of an outsourced facilities maintenance provider.
Serve as the connection between Operations, store teams, and external service partners, helping ensure facilities remain safe, compliant, and operationally effective.
Build key foundations from the ground up, including vendor governance, asset management, HVAC reliability, reporting, and maintenance standards.
Create processes, improve data quality, and establish ways of working that can support the business.
Develop vendor governance processes, including performance reviews, escalation paths, accountability standards, and quarterly scorecards.
Standardize workflows for work orders, approvals, escalations, reporting, and service management.
Implement a stronger preventive maintenance program with validated schedules and reduced reactive maintenance activity.
Establish an HVAC reliability program with validated asset inventories, equipment assessments, and replacement priorities.
Create standard operating procedures, troubleshooting guides, and operational playbooks.
Develop KPI reporting frameworks and leadership dashboards covering spend, service levels, recurring issues, and asset health.
Create a complete operations handbook and knowledge transfer plan that enables a smooth transition at contract completion.