Facilities/Maintenance Administrative Assistant II

Marriott Vacations Worldwide•Palm Beach Shores, FL

3d•Onsite

About The Position

This role involves managing various administrative tasks within the Facilities/Maintenance department. Key responsibilities include data entry, document management, communication, and providing excellent customer service. The position requires proficiency in standard office software and equipment, as well as the ability to maintain organized filing systems and handle mail. The role also emphasizes adherence to company policies, professional conduct, and teamwork.

Requirements

Proficiency in using a keyboard, mouse, or trackball for data entry.
Ability to operate standard office equipment.
Experience with word processing, spreadsheet, database, or presentation software.
Skills in creating and maintaining filing systems (computer- and paper-based).
Ability to compile, copy, sort, and file records.
Capability to enter and locate work-related information using computers.
Adherence to company policies and procedures.
Clean and professional uniform and personal appearance.
Confidentiality of proprietary information.
Protection of company assets.
Professional and pleasant personality with attention to customer service.
Clear and professional communication skills (verbal and written).
Ability to develop and maintain positive working relationships.
Ability to support team goals.
Ability to listen and respond appropriately to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)

Responsibilities

Enter and retrieve information from computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests' service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Provide attention to customer service with a professional and pleasant personality.
Perform other reasonable job duties as requested by Supervisors.