Facilities Housekeeper

Odawa Casino Resort•Petoskey, MI

11d

About The Position

The Facilities Housekeeper performs assigned housekeeping and floor-cleaning tasks in and around the casino. The role cleans and maintains public areas and restrooms in the casino and administrative buildings, along with other assigned areas, following safety guidelines, policies, and procedures to meet Odawa Casino Resort quality and service standards. The position requires operating and maintaining cleaning equipment, working with cleaning chemicals, and assisting guests and Team Members. The employee may work at other properties and perform other duties within the scope of the position as assigned.

Requirements

Ability to stand and walk for extended periods; bend, stoop, and extend arms overhead; push or pull equipment weighing up to 60 pounds; and carry 25 pounds or more.
Ability to work with a variety of cleaning chemicals.
Ability to read and understand warning labels and Safety Data Sheets (SDS).
Fluency in reading, writing, and speaking English.
Basic math skills.
Ability to work tactfully with internal and external guests and demonstrate excellent interpersonal skills.
Ability to work independently and as part of a team with minimal supervision.
Ability to adhere to regulatory, safety, departmental, and company policies.
Flexibility with shifts and days off, including ability to work overtime, weekends, holidays, and special events as needed.
Ability to obtain a gaming license under regulations established by the LTBB Gaming Regulatory Commission and to serve in the position under applicable law.
May be required to pass a skills assessment test to determine whether minimum qualifications are met.

Responsibilities

Conduct oneself in a positive and professional manner and serve as a role model for Team Members.
Greet guests and Team Members in a friendly, open manner.
Maintain knowledge of current and upcoming promotions and events at Odawa Casino Resort.
Clean, dust, polish, sweep, mop, auto-scrub, and vacuum casino public areas to prepare them for operation.
Clean various types of carpet and upholstery.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas.
Operate and maintain cleaning equipment, including floor and carpet cleaning equipment.
Follow safety and chemical guidelines and organizational policies.
Provide guests and fellow Team Members with assistance, instruction, or guidance.
Transport trash and waste to the disposal area.
Replenish bathroom supplies and clean sinks, countertops, toilets, fixtures, and other applicable restroom areas.
Maintain a professional appearance and attitude.
Perform assigned duties in response to building- and weather-related emergencies.
Attend required department meetings and complete required training satisfactorily.
Maintain confidentiality at all times.
Work at other properties as needed and perform other assigned duties within the scope of the position.
Uphold the Odawa Casino Mission statement in all aspects of the position.