Facilities Field Technician

Chipotle•Cupertino, CA

11d•Onsite

About The Position

The Facilities Field Technician maintains restaurants through preventative maintenance on all aspects of the restaurant. This role assists the Facilities Manager by supervising facility aspects of restaurant management at the market level, performing facility maintenance and repair through monthly site visits and analysis of restaurants, and formulating preventative maintenance schedules for the safe, efficient, and effective operation of restaurant facilities. The technician will also carry out set procedures for facility emergencies, train staff on maintenance and repair, and ensure proper maintenance practices are followed. Additionally, they will conduct maintenance seminars, provide visit recaps to management, identify issues impacting maintenance costs, and perform equipment and building repairs. The role involves new store turnover walks, acting as a liaison between various parties for facility repairs, investigating and escalating facilities issues, and serving as the facilities representative at operations management meetings. Field support for development initiatives and communication of contractor deficiencies are also key responsibilities, along with completing other duties as needed to advance projects or resolve business issues.

Requirements

Possess a strong trade knowledge of carpentry, plumbing, electrical, commercial cooking equipment, appliance repair and basic HVAC/refrigeration
Be knowledgeable of rules and regulations governing facilities safety requirements
Demonstrate the ability to manage and coordinate multiple schedules while planning work to facilitate timely achievement of results
Effectively, clearly, and patiently communicate and train facility maintenance and repair concepts
Have a clean Motor Vehicle Report in order to travel between restaurants
Be responsible for safe driving requirements as determined by the law
Have a B.A./B.S. in related field or an equivalent in education and experience with two (2) years formal or informal training on how to repair and maintain facilities; experience with restaurant equipment, HVAC, electrical, plumbing, refrigeration or appliance repair preferred.

Responsibilities

Assisting the Facilities Manager by supervising facility aspects of restaurant management at the market level
Performing facility maintenance and repair through monthly site visits and analysis of restaurants
Formulating preventative maintenance schedules for the safe, efficient, and effective operation of restaurant facilities, including but not limited to cooking equipment, HVAC systems, sinks, plumbing, electrical circuits, and refrigeration units
Carrying out set procedures to be followed in the event facilities cease functioning, function improperly, or present a threat to the health and safety of employees or customers
Training managers, crew, and other restaurant staff on how to manage, maintain, troubleshoot, and repair restaurant facilities; assessing the need for additional training on an individual, as needed basis
Ensuring managers, crew, and other restaurant staff are correctly and consistently following facility maintenance practices and procedures
Conducting detailed facility maintenance and repair seminars on an individual basis or in a group setting
Providing the Operations Team and Regional Facility Manager with comprehensive maintenance visit recaps detailing restaurant strengths and areas of opportunity, as related to facilities
Identifying specific issues which contribute to higher M & R costs or capital reinvestment costs and communicating these issues to the Regional Facilities Manager, Field Controller and Operations Team
Providing guidance to restaurants on how to maintain and update facility records
Performing equipment and building repairs on a regular basis (e.g., in the case of an emergency or during routine scheduled site visit)
Performing new store turnover, 90 day and one-year walks/punches with Contractor and Operations Team for all new restaurants
Serving as liaison between restaurants, landlords, contractors, and vendors when needed to repair facilities
Assisting Operations Team to investigate, analyze, and determine whether to escalate facilities issues to the Regional Facilities Manager
Serving as the facilities representative at operations management meetings and is responsible for communicating information back to the Apprentice Facilities Manager and Regional Facilities Manager
Providing field support and communication to the Development Department relating to Wynkoop and regional/market initiatives and needs
Assisting with communicating contractor deficiencies on re-investment or repair projects
Following all Development Department guidelines
Completing other duties to advance a particular project or resolving a business issue, as needed