Facilities Coordinator (Commercial R&M)

Leo Facilities Maintenance•Wall Township, NJ

8d•Hybrid

About The Position

This position offers independent contributions to responding to multiple client inquiries, work order updates, and extensive follow-ups. The position performs as a dispatcher for clients, vendors, and the labor workforce, to ensure repair and maintenance are completed promptly. As well as conducting redirects and follow-ups during scheduled hours. This position requires organizational skills, attention to detail, and a cooperative approach with in/external personnel. We are hiring 4 coordinators due to new business growth.

Requirements

1 to 3 years of experience in coordinator or customer service type roles in high volume environment
CRM and WOM platform experience
Degree or equivalent work experience

Nice To Haves

Facilities services or trades experience is a big plus

Responsibilities

Respond to client and vendor inquiries regarding work orders and service status.
Dispatch repair and maintenance work orders to appropriate vendors during shifts.
Perform follow-up calls and communication to ensure vendor response and job progression.
Source and coordinate vendor services using internal platforms or external tools.
Maintain real-time updates in internal systems and client portals for accurate job tracking.
Assist in obtaining quotes and securing internal approvals for work orders.
Support documentation uploads (photos, invoices, notes) and update portals as required.
Review compliance documentation and ensure vendor profiles meet company standards.
Collaborate with team members, leaders, and other departments to escalate issues, as needed.
This position participates in the Afterhours and on-call backup calendar with both in-office and remote shifts available. Afterhours and backup shifts consist of dispatching emergency calls and next-day priority work orders after normal business hours, designated as “Afterhours”.
Other duties as required or assigned.