Facility Coordinator

JLL•Austin, TX

9d•Onsite

About The Position

The Facilities Coordinator (FC) provides on-site business and facilities support for Cisco's showcase space, ensuring the highest standards of presentation, cleanliness, and functionality. This position supports the Facilities Manager and Workplace Operations team in managing day-to-day activities that enhance the employee and visitor experience. The FC plays a hands-on role in maintaining conference rooms, supporting events, coordinating vendor activities, and managing light facility maintenance. Due to Cisco's emphasis on presentation within this space, the FC will uphold exceptional attention to detail and a proactive approach to service delivery, acting as a professional ambassador representing both JLL and Cisco.

Requirements

2+ years of experience in Facilities, Workplace Operations, or Hospitality support roles
Strong customer service orientation and professional demeanor
Ability to perform hands-on tasks, including light cleaning, event setup, and basic maintenance
Ability to lift at least 50 lbs (carrying dishes, moving tables, etc.)
Excellent communication and organizational skills
Proficiency with Microsoft Office Suite and service request systems (e.g., Corrigo, ServiceNow)

Nice To Haves

Comfortable interacting with executives, visitors, and vendors in a showcase environment
Basic understanding of building systems (lighting, HVAC, access control)
High attention to detail with commitment to maintaining spaces that reflect Cisco's reputation for innovation and professionalism
Team-oriented mindset with ability to work collaboratively with Facilities, Events, and Workplace teams
Proactive and adaptable approach that anticipates needs and responds quickly to dynamic workplace requirements

Responsibilities

Maintain a polished, professional, and presentation-ready environment throughout the site aligned with Cisco's brand standards.
Perform regular walkthroughs to ensure cleanliness, furniture alignment, and readiness of all client-facing spaces.
Support ongoing conference room resets, ensuring rooms are clean, organized, and technology-ready.
Assist with event setups and teardowns, including furniture moves, layout adjustments, and audio-visual readiness.
Collect, wash, dry, and return dishes to designated locations.
Monitor and maintain cleanliness and organization in kitchen, pantry, and break areas, coordinating with janitorial staff to ensure high standards.
Deliver consistently high-quality service that meets or exceeds client KPI targets.
Provide welcoming support to visitors, including greeting and escorting guests when the Events team is occupied.
Support Smart Building systems operations, provide general handyman support (minor repairs, furniture adjustments, lamp changes), and monitor facility issues through the Help Desk system.
Coordinate on-site vendor activities including maintenance, cleaning, and service providers.
Assist the Facilities Manager with documentation, vendor management, purchase order processing, and preventative maintenance programs.
Ensure compliance with JLL and Cisco safety standards, policies, and procedures.
Participate in workplace initiatives, safety programs, and operational improvement efforts.