Facilities Coordinator | RACOM | Marshalltown, IA

Eastern Communications•Marshalltown, IA

3d•Onsite

About The Position

The Facilities Coordinator is responsible for managing the day-to-day operations of the assigned service center, ensuring a well-maintained, organized, and efficiently functioning facility. This role requires excellent organizational, customer service, and sales skills to support the company's objectives and contribute to local revenue growth. RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” — from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens. In February 2023, Eastern Communications acquired RACOM corporation and in November 2025, acquired PMC Wireless. It now comprises 250 employees across 17 locations nationwide.

Requirements

Excellent organizational skills
Customer service skills
Sales skills
Independent, self-motivated individual contributor
Ability to support teammates when unexpected challenges arise
Talented and experienced office administrator

Nice To Haves

Experience with AI tools in hiring process

Responsibilities

Oversee the daily operations of the service center, including opening and closing procedures, facility maintenance, security, and customer service.
Manage customer walk-ins, phone calls, and service requests, routing them to the appropriate personnel as needed and maintaining a log of inquiries and resolutions.
Coordinate with the Service Manager to address any facility-related issues that may impact service operations, including equipment maintenance and storage.
On a daily basis, coordinate with the Service Manager to aggregate all service-identified sales opportunities for processing either by the Facilities Coordinator, or for escalation to the Regional Service Development Manager.
Prepare and issue quotes for customers, working closely with the Regional Service Development Manager to identify opportunities for local sales growth and follow up on leads and referrals.
Coordinate all billing activities and transactions with respect to non-project related billing within local service area – interact with finance team personnel as appropriate.
Consistently maintain and monitor open customer requirements (e.g. parts orders, service tickets, etc) to ensure ongoing customer satisfaction and eliminate possibility of any customer requirements “falling through the cracks”.
Process all service-identified or customer walk-in RMAs, parts quotes, and processing of straightforward orders, escalating to the Regional Service Development Manager when follow-on technical sales support or in person customer visits are required.
Collaborate with the Regional and National Facilities Coordinator to ensure consistent facility management practices in all service centers across the country, implementing best practices and addressing operational challenges.
Maintain accurate records of facility maintenance, repair activities, and equipment inventory, ensuring compliance with company policies and safety regulations.
Ensure proper service and maintenance of all company-owned equipment at the local service center, to include vehicles, building systems, office equipment, and test equipment
Coordinate with local vendors and suppliers for facility-related services, negotiating contracts and maintaining relationships to ensure cost-effective and reliable support consistent with allocated budget.
As appropriate, and at the direction of the sales team, assist with local marketing efforts, such as community events and partnerships, to increase brand awareness and drive customer engagement with the service center.
Coordinate conference room reservations and training or other events, to include planning catering and purchasing supplies
Submit customers orders to the designated company department for processing.
Create and submit purchase order requisition to support local service center operations.
Physically receive and process material delivered to the Service Center. The receiving is inclusive of processing the receipt in the ERP system as well as physically putting the material into the correct inventory location.
Allocate received material to customer orders as appropriate and notify customers as appropriate.
Maintain an organized inventory of materials with accurate quantities reflected in the ERP system.
Package and Ship customer orders as appropriate.