Facilities Coordinator (full-time; hybrid option)
About The Position
Mainstreet Credit Union is actively seeking an experienced Facilities Coordinator to join their growing team. This role primarily supports facilities operations and building-related needs. The Facilities Coordinator is responsible for triaging and coordinating maintenance requests, working closely with vendors and service providers, and assisting in the planning and execution of routine and preventative maintenance activities to ensure a safe, efficient, and well-maintained work environment. Additionally, the role provides front-line IT support, troubleshooting common technology issues and escalating complex requests. The position also contributes to optimization initiatives, improving maintenance processes, and supporting technology and system enhancements for overall efficiency.
Requirements
- Post-secondary education in Facilities Management, Property Management (Information Technology would be an asset), or a related field (or equivalent experience).
- Minimum of 2-3 years of experience in a facilities coordination or building operations role, including management of maintenance requests, coordinating vendors and supporting preventative maintenance programs.
- Basic experience in providing IT and equipment support, including troubleshooting common issues.
- Valid driver's license and reliable transportation (as travel between locations is required).
- Flexibility to work occasional evenings or weekends for scheduled maintenance or emergency troubleshooting.
Nice To Haves
- Experience using a help desk ticketing platform is considered an asset.
- Experience using computerized maintenance management systems (CMMS) or similar platforms to track maintenance schedules, assets, and vendors.
- Familiarity with building systems and security infrastructure (CCTV, access control, locks) and their maintenance requirements are preferred.
Responsibilities
- Triaging building-related maintenance help desk tickets (e.g., HVAC, lighting, plumbing, repairs etc.) and ensuring timely resolution.
- Coordinate and schedule regular building maintenance tasks, working closely with third-party vendors (e.g., construction, cleaning, repair services) and internal stakeholders to maintain a safe, clean, operational and efficient workplace.
- Track and maintain detailed records of maintenance activities, vendor service reports, and work orders, ensuring accountability and completion of all tasks.
- Schedule preventative maintenance programs (e.g., HVAC servicing, life safety systems, electrical and lighting inspections), ensuring compliance with regulatory and operational requirements.
- Assist in vendor management, including sourcing, scheduling, and monitoring service providers such as cleaning, security, snow removal, construction and repair contractors.
- Support space planning, office moves, and minor renovations, ensuring minimal disruption to business operations.
- Coordinate the procurement of facilities and IT related materials, equipment, and supplies, including sourcing and recommending vendors, obtaining quotes, and issuing purchase requests.
- Provide basic technical support for end users, resolving common help desk tickets and assisting with troubleshooting devices such as workstations, printers, and mobile equipment, escalating complex issues as needed.
- Support routine IT tasks such as system updates, equipment setup and installations across multiple locations.
- Maintain accurate technical documentation, including user guides, troubleshooting procedures, and support logs.
- Provide support and monitoring for security systems, including access control systems, video surveillance, and alarm systems.
- Contribute to initiatives that improve operational efficiency, including both facilities systems and supporting technology.
- Support cross functional projects related to workplace improvements, infrastructure upgrades, and system enhancements.
Benefits
- Eligible for a discretionary annual bonus based on individual and organizational performance.
- Hybrid option (weekly in-office work at one of our administration offices - Strathroy or Sarnia)
- Diversity, equity, and inclusion are valued.
- Commitment to continuous learning.
- Accommodation is available upon request for candidates taking part in all aspects of the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
