Facilities Coordinator

Cushman & Wakefield•Chicago, IL

1d•$29 - $34•Onsite

About The Position

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Requirements

High school diploma or a General Equivalency Diploma (GED) required
A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
Previous customer service experience
Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
Proficient in understanding management agreements and contract language
Working knowledge of computer software programs and base building systems
Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
Demonstrated ability to exercise good judgment
Excellent interpersonal skills

Nice To Haves

Associates or Bachelors degree in facilities management, building, business or other related field preferred
Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Responsibilities

Provide general overall facility management services, including continuous monitoring of office/facility
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Follow up with clients to ensure customer satisfaction
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
Remain knowledgeable regarding all operational aspects of building systems
Coordinate with outside contractors for the service and repairs of equipment
Follow protocol for effective building-specific maintenance and safety procedures
Maintain on-going communication with contractors, client, and team
Assist with site inspection within the assigned building portfolio
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them accordingly
Maintain the reception, pantry and mother’s room areas, with daily walkthroughs, keeping these locations clean and free of clutter
Schedule and document maintenance and repairs on building equipment
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Coordinate special events in support of client
Coordinate conference room space, invitations, catering, and other event planning activities as needed
Meet regularly with team – both on site and nationally, to develop and build our program of services
Maintain a calendar of events
Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely.
Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
Manage and train employees on customer service, satisfaction and create a culture of A+ operational delivery
Coordinate all incoming pick-ups and deliveries for the United States Postal Service mail, PO boxes, and FedEx/UPS/DHL as appropriate to facilitate incoming and outgoing mail service