Facilities Coordinator

JLL•New York, NY

5d•Onsite

About The Position

The Facilities Coordinator will provide essential support to Site and/or Assistant Facility Managers across maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. You will proactively develop and maintain strong client relationships while ensuring that expected service levels are consistently achieved. This role is critical to maintaining operational excellence and creating an exceptional workplace environment for our clients.

Requirements

Prior experience in facilities, property management, hospitality, or related fields preferred
Proficiency in a range of information technology tools and platforms
Excellent communication, organization, and problem-solving skills
Ability to work independently with little supervision and effectively deal with stressful situations
Self-motivated, confident, energetic, and flexible
Strong customer service orientation and attention to detail

Nice To Haves

Knowledge of local occupational health and safety requirements
Experience with critical facilities and vendor management for specialized services
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical systems)
Interest in and aptitude for Facilities Management

Responsibilities

Actively support an environment of teamwork, cooperation, performance excellence, and personal success
Conduct daily walkthroughs to ensure a clean and organized office environment
Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service
Identify opportunities for improved operations and service excellence, making recommendations for conduct site inspections and assessments
Schedule and manage repairs, maintenance, minor works, and other work requests, tracking them to completion
Provide information and direction to vendors, facilities staff, and other service providers to ensure excellent coordination and execution of work with minimal disruption
Assist in the procurement of vendors and services as required
Coordinate the delivery of site amenities including fitness, food services, massage, transportation, and moves
Act as the site key point of contact for facility-related matters
Provide coordination and support for events, meetings, and conference facilities
Support reception and guest services, mail and courier services, office supplies and equipment maintenance, landlord relations, and building access passes
Maintain safety and security support protocols
Update and maintain accurate records and official documentation for the site(s), including web pages
Maintain and propose emergency response plans including evacuation and after-hours emergency response
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service, as reflected by client feedback
Coordinate site operations in accordance with all agreed policies, procedures, and contract scope