Facilities Coordinator

JLL•Richmond, VA

4d•Hybrid

About The Position

JLL is seeking a detail-oriented Violations Coordinator to serve as the central hub for managing compliance violations across the Capital One portfolio. This role is essential to maintaining operational continuity by tracking, documenting, and resolving compliance issues efficiently. You will collaborate closely with Facility Managers, vendors, municipalities, project teams, and internal stakeholders to ensure all violations are addressed promptly and accurately. Your expertise in research, documentation, and cross-functional coordination will directly support Capital One's facilities operations and drive continuous improvement in compliance management processes.

Requirements

Prior experience working within commercial real estate, facility management, or property operations
Proficiency in Microsoft Office and Google Workspace tools, including Microsoft Excel, Google Sheets, and Drive
Outstanding verbal and written communication skills paired with a strong commitment to customer service
Excellent organizational abilities and proven capability to multitask and manage projects efficiently under tight schedules
Ability to maintain composure and professionalism in high-pressure environments
Highly self-motivated with the ability to work independently and manage tasks effectively with minimal supervision

Nice To Haves

Familiarity with utilizing Corrigo or similar work order tracking systems
Experience processing compliance violations and requesting funding in a corporate facilities environment
Strong research skills and attention to detail
Experience building and maintaining documentation systems
Tech-savvy with ability to quickly learn new digital tools and platforms

Responsibilities

Oversee and manage incoming inquiries within the shared department inbox
Monitor the entire lifecycle of active violations from initial alert through final resolution, documenting milestones, vendor efforts, and municipal communications
Review and audit funding requests, invoices, payments, and supporting documentation
Collaborate with facility managers, vendors, and local authorities to expedite issue resolution and ensure operational compliance
Investigate recurring violations by researching regulatory frameworks, property ownership, and historical records to identify root causes
Analyze compliance trends, identify operational risks, and propose opportunities for procedural standardization and improvement
Ensure all trackers and compliance documentation are maintained with high accuracy
Support cross-functional initiatives, reporting requirements, and ad-hoc projects as business needs evolve