Facilities Coordinator

JLL•New York, NY

5d•$54,100 - $66,200•Onsite

About The Position

The Facilities Coordinator will provide essential support to the Site and/or Assistant Facility Managers with operational activities across maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and occupancy services. You will proactively develop and maintain strong client relationships while ensuring that expected service levels are consistently achieved. This role requires a Subject Matter Expert in building positive client and vendor relationships while maintaining overall operations at a high standard of excellence.

Requirements

Prior experience in facilities, property management, hospitality or related fields preferred
Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous
Proficiency in a range of information technology tools and platforms
Excellent communication, organization and problem-solving skills
Ability to work independently with little supervision and effectively deal with stressful situations
Ability to occasionally lift, push, and move as needed for job duties
Self-motivated; confident, energetic and flexible
Proficiency using generative AI tools and conversational search platforms to draft communications, analyze data, and streamline administrative tasks

Nice To Haves

Experience with CMMS platforms and work order management systems
Background in commercial real estate or corporate facilities environments
Knowledge of preventive maintenance programming and asset management
Experience coordinating vendor services and service provider relationships
Understanding of Service Level Agreements, Key Performance Indicators, and client satisfaction metrics

Responsibilities

Actively support an environment of teamwork, cooperation, performance excellence, and personal success
Conduct daily walkthroughs to ensure a clean and organized office environment
Respond to all work orders in a timely manner, ensuring KPI compliance and delivering excellent customer service
Identify opportunities for improved operation and service excellence, making recommendations and conducting site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace
Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption
Assist in the procurement of vendors and services as required
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service, as reflected by client feedback
Coordinate site operations in accordance with all agreed policies, procedures and contract scope
Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact
Provide coordination and support for events, meetings and conference facilities as required
Perform other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support
Update and maintain accurate records and official documentation for the site/s including web pages and any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations
Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety
Provide basic logistical assistance and implementation support to the Moves, Adds, and Changes (MAC) team during office reconfigurations