Facilities Coordinator II, Facilities Maintenance

PH FM LLC•DeWitt Charter Township, MI

2d•Onsite

About The Position

This role involves managing a high volume of incoming work orders, addressing customer inquiries, developing vendor partnerships, and ensuring efficient service delivery. The Facilities Coordinator II will handle communications, data entry, and task prioritization in a fast-paced environment, requiring strong problem-solving, multitasking, and interpersonal skills.

Requirements

Ability to analyze customer inquiries and determine means of resolution.
Ability to answer the phone and/or email promptly to provide the best customer service possible.
Ability to prioritize tasks with overlapping timelines.
Ability to work independently and self-solve.
Ability to multitask in a fast-paced environment.
Positive attitude and pleasant phone voice.
Ability to remain calm and composed when dealing with an ever-changing environment and demanding customers.
Must be a team player and able to support teammates at any given time.
Frequent use of eye, hand, and finger coordination enabling the use of office machinery.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone.

Responsibilities

Manage a high volume of incoming work orders in a timely and efficient manner.
Answer customer questions about scope of services, making appropriate suggestions to resolve the problem.
Cold call potential vendor partners to develop partnerships.
Dispatch vendor partners for work orders and ensure they arrive in accordance with schedule.
Manage high volume email communications.
Manage multiple communication paths simultaneously.
Analyze customer inquiries and determine means of resolution.
Answer the phone and/or email promptly to provide the best customer service possible.
Input necessary data into computer system to track and follow up on customer requests.
Contribute to the team effort by accomplishing set goals as determined by the Manager.
Prioritize tasks with overlapping timelines.
Work independently and self-solve.
Keep accurate data and documentation of service requests.
Multitask in a fast-paced environment.
Maintain a positive attitude and pleasant phone voice.
Remain calm and composed when dealing with an ever-changing environment and demanding customers.
Be a team player and support teammates at any given time.
Perform other duties as required by leadership.