Flight Centre - Facilities & Construction Manager - Toronto, ON

Flight Centre•Ontario, ON

2d•CA$80,000 - CA$90,000•Onsite

About The Position

As a Facilities & Construction Manager, you’ll play a critical role in shaping the physical workplace experience across ~43 FCTG locations in Canada, the US, and Mexico. This is a hands-on leadership role where you’ll own facilities operations, maintenance programs, and capital construction projects from concept to completion. Partnering closely with Real Estate, Finance, and brand leaders, you’ll ensure every space reflects our World Class Retailer ambition. If you thrive in a fast-paced, multi-site environment and love delivering operational excellence, this is your opportunity to make a visible impact.

Requirements

5+ years’ experience in facilities management, construction project management, or similar
Proven experience managing multi-site facilities and vendor relationships
Hands-on experience delivering construction and fit-out projects end-to-end
Experience with facilities management systems (ProLease or similar CMMS preferred)
Knowledge of health, safety, and building codes (Canada and/or US)
Retail or multi-site commercial environment experience preferred
Strong project management and budget management skills
Vendor and contractor management expertise with SLA accountability
Working knowledge of building systems (HVAC, electrical, mechanical, fire/life safety)
Strong communication skills with ability to engage senior stakeholders
Familiarity with ESG and sustainability principles in facilities operations
Proficiency in Excel for budget tracking

Responsibilities

Own day-to-day facilities operations across ~43 retail, corporate, and support locations
Manage the ProLease maintenance ticket lifecycle from intake through to resolution
Coordinate vendors, trades, and contractors to ensure timely issue resolution
Develop and execute preventive maintenance programs for critical building systems
Source, negotiate, and manage facilities service contracts with defined SLAs
Act as escalation point for urgent facilities issues across all locations
Ensure compliance with health, safety, and building regulations
Incorporate sustainability and ESG practices into facilities operations
Lead design and construction delivery for fit-outs, relocations, and refresh projects
Manage CAPEX budgets, cost estimates, and project financial reporting
Drive value engineering and cost efficiencies across construction projects
Ensure projects are delivered on time, on budget, and to brand standards
Coordinate with landlords, building managers, and municipal authorities
Build and manage preferred vendor and contractor panels
Conduct vendor performance reviews and manage contract renewals
Collaborate with Real Estate leadership on portfolio strategy and execution
Other duties and tasks as assigned
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Benefits

Generous paid time off policy
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Group benefits including extended health care, dental and vision, gender affirming care, fertility care
Insurance including life, AD&D, critical illness, long term disability
Employee Assistance Program
RRSP/RPP with matching
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses