Facilities Associate

Cetera Financial Group • Dallas, TX

23h • Onsite

About The Position

Cetera Financial Group is currently seeking a Facilities Associate to support local office operations, workplace services, and onsite hospitality. This position helps maintain a safe, organized, welcoming, and professional environment for employees and visitors. The Facilities Associate provides day-to-day facilities and office support within an assigned location, including workplace readiness, meeting hospitality, front desk backup, employee requests, vendor coordination, purchasing support, office events, and basic mail processes.

Requirements

• High school diploma or equivalent required.
• One to three years of experience in customer service, facilities, office services, hospitality, mail services, or workplace support preferred.
• Experience using a service ticketing system preferred.
• Experience supporting office operations or coordinating vendors preferred.
• Strong customer service, hospitality, organization, and problem-solving skills.
• Professional verbal and written communication skills.
• Ability to manage multiple priorities and follow through on assigned work.
• Basic understanding of workplace or facilities operations.
• Proficiency with Microsoft Outlook, Word, Excel, and Teams.
• Ability to move office supplies and equipment within established safety guidelines and any role-specific physical requirements.

Nice To Haves

• Associate degree or facilities-related coursework preferred.

Responsibilities

• Perform routine walkthroughs of the assigned office to identify facilities, safety, housekeeping, or maintenance concerns.
• Monitor conference rooms, breakrooms, common areas, and workplace amenities to ensure they are clean, supplied, and ready for use.
• Assist with workstation setup, seating changes, office moves, and workplace organization.
• Monitor office appearance and initiate or coordinate corrective action for local issues.
• Create, update, and monitor facilities-related requests in ServiceNow or another approved system.
• Coordinate vendor access and provide escorts when required by local procedures.
• Assist with scheduled inspections, preventive maintenance visits, and local facilities projects.
• Maintain inventory of office, kitchen, and workplace supplies and submit replenishment requests through approved processes.
• Respond to employee questions and requests related to local workplace services.
• Provide onsite hospitality for large or important meetings involving clients, prospects, business partners, or company leaders, including room setup, refreshments, signage, guest assistance, and post-meeting reset.
• Support the front desk and serve as backup for routine reception activities, including temporary badges, visitor management, and Home Office Visit (HOV) coordination.
• Coordinate or support FunSquad activities and other office events, including basic planning, setup, onsite support, and post-event reset.
• Provide local support for supplies, furniture requests, office equipment coordination, and workplace amenities.
• Assist with new-hire workspace readiness and other approved local onboarding support.
• Coordinate routine local services with approved vendors, including janitorial, refreshments, maintenance, shipping, and other workplace support.
• Confirm completion of scheduled services and report deficiencies to Facilities leadership.
• Maintain professional working relationships with vendors and building management.
• Report workplace hazards, facilities concerns, and security-related observations to the appropriate team.
• Support emergency preparedness activities and local workplace safety initiatives.
• Maintain awareness of life-safety equipment locations and report observed deficiencies.
• Coordinate with Corporate Security and Facilities leadership during building-related incidents as directed.
• Support basic office mail and package processes, including receiving, sorting, routing, and preparing routine outgoing items.
• Assist with purchase orders and requisitions using established approval and purchasing processes.
• Maintain accurate records of service requests, walkthroughs, inventory, and vendor activity.
• Assist with local office documentation and routine operational reporting.
• Support enterprise initiatives and perform other related duties as assigned, based on business needs and direction from Facilities leadership.
• Follow company policies, procedures, workplace standards, and established approval processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED