Facilities Associate
About The Position
At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. Come join us in delivering better outcomes for our clients around the world! THIS IS AN ONSITE POSITION IN OUR BOSTON OFFICE 5 DAYS PER WEEK. ABOUT THE DEPARTMENT Corporate Real Estate & Facilities manages the daily operations that keep company offices professional, functional, and welcoming. The team partners closely with internal associates, building management, and vendors to support meetings, events, and workplace services that enable employees to work efficiently. Joining this group offers hands‑on exposure to workplace operations, visibility across the business, and the opportunity to deliver a high‑quality workplace experience.
Requirements
- 1+ years of related customer service experience.
- Self‑starter who enjoys working in a fast‑paced environment with a strong commitment to deadlines and teamwork.
- Highly organized and process‑oriented with a strong sense of ownership and ability to manage multiple tasks simultaneously.
- Superior interpersonal and communication skills, with the ability to build strong working relationships with employees, tenants, and vendors.
- Strong planning, time management, and organizational skills with high attention to detail.
- Proficient with Microsoft Office 365, including Excel, Word, PowerPoint, SharePoint, Teams, and OneDrive.
Responsibilities
- Greet visitors and guide them to meetings professionally.
- Confirm meeting rooms and setups for the next business day.
- Schedule visitors and associates using the Enterprise Management System (EMS).
- Coordinate catering and communicate setup needs to Maintenance, entering orders into the Catertrax system.
- Schedule audiovisual and Microsoft Teams support requests.
- Manage visitor and daily parking requests in EMS.
- Produce daily setup reports for the catering team.
- Notify administrative staff when clients arrive and escort as needed.
- Monitor reservation requests and respond to inquiries.
- Support conference center events as needed.
- Prepare weekly and monthly catering billing reports.
Benefits
- annual discretionary bonus
- 401(k) plan with a generous match
- recognition rewards
- comprehensive benefits package
- range of competitive healthcare options
- insurance
- disability benefits
- employee stock investment program
- learning resources
- career development programs
- reimbursement for certain education expenses
- paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays)
- motivational wellbeing program
- Three weeks paid time off the first year
- Medical, dental and vision insurance
- 401(k) Retirement Plan with 85% company match on your pre-tax and/or Roth contributions, up to the IRS limits
- Employee Stock Investment Program
- Tuition Assistance Program
- Purchase of company funds with no sales charge
- Onsite fitness center and recreation center
- Onsite cafeteria
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
