Facilities Associate

Topgolf•TG - Venue - Loudoun, VA

9d•Onsite

About The Position

Topgolf is a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. We are looking for someone who likes to figure out how things work, fix what’s broken, and take pride in keeping a complex venue running smoothly. This role offers a hands-on approach, a willingness to learn, and the kind of reliability that a maintenance team can count on. We are looking for a Facilities Associate who wants to build real maintenance skills in a dynamic, high-energy environment. No experience is required, as training will be provided. The Facilities Associate will keep the venue, grounds, technology, and game systems in top shape while also engaging with guests and supporting a team that takes the guest experience seriously.

Requirements

No experience required — we will train you; desire to learn maintenance and technical skills strongly preferred.
6+ months of maintenance experience or trade school certificate(s) in electrical, plumbing, or maintenance preferred.
Valid driver’s license required.
High school diploma or equivalent preferred.
Must be 18 years of age or older as required by state or local law.
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, climbing, and moving throughout all areas of the venue including mechanical spaces, rooftops, grounds, and multi-level service areas; this role requires sustained physical stamina and mobility throughout the duration of each shift.
Ability to lift, carry, and move items up to 50 pounds independently and up to 75 pounds with assistance, including tools, equipment, parts, and materials across multiple levels and areas of the venue.
Ability to navigate stairs, ramps, ladders, and multi-level areas of the venue when performing maintenance tasks, inspecting equipment, or responding to repair needs.
Ability to work in varying temperature and weather environments on a frequent basis, including outdoor grounds, mechanical rooms, rooftops, kitchen-adjacent spaces, and walk-in coolers or freezers.
Ability to perform repetitive physical tasks including bending, kneeling, reaching, gripping, and operating powered equipment and hand tools safely throughout the shift.
Ability to communicate clearly and effectively in a high-energy venue environment that may include moderate to high levels of background noise.
Ability to work in a fast-paced, high-demand maintenance environment while maintaining focus, safety standards, and repair quality under pressure.

Nice To Haves

6+ months of maintenance experience or trade school certificate(s) in electrical, plumbing, or maintenance preferred.

Responsibilities

Complete all maintenance and repair tasks as directed by the Facilities management team, across all areas of the venue.
Troubleshoot and resolve issues with equipment, systems, and infrastructure throughout the venue and grounds.
Monitor the operation and proper use of all equipment and systems to identify issues before they become problems.
Monitor the use and inventory of spare parts, maintenance supplies, and equipment and flag shortages proactively.
Answer and respond to maintenance calls for assistance promptly and with a sense of urgency.
Communicate accurately and effectively with guests and team members about maintenance status, safety concerns, and repairs in progress.
Report all significant issues, safety hazards, and unresolved deficiencies to the Facilities Manager immediately.
Adhere to all safety, health, and environmental policies and procedures at all times.
Engage with guests in a friendly and professional manner when working in guest-facing areas of the venue.
Support teammates across Facilities and Operations to keep the venue fully operational and guest-ready.
Participate in training to build your maintenance skills and grow within the Facilities team.
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring.