Facilities Assistant Manager

Hollywood Casino Morgantown•Caernarvon Township, PA

1d•$55,000 - $65,000

About The Position

This position is responsible for managing and executing property facility projects. This position directly reports to the Vice President and General Manager for customer service initiatives, scheduling and day to day operations, projects, and indirectly report to the HCPN Director of Facilities on any operational issues/concerns, project status, planning, and strategy. Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources. Inspects projects after completion for satisfactory results. Ensures OSHA standards are followed within the department. Schedules repair, maintenance and installation of machines, tools and equipment to ensure continuous operations. Manages grounds crew and maintenance of property grounds. Manages landscaping activities as required. Conducts a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Must be at least 18 years of age.
Bachelor's degree (B.A./B.S.) from four-year college or university; two years related experience and/or training; or equivalent combination of education and experience.
Must have a working knowledge of Electrical, Plumbing, HVAC and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be proficient in Microsoft applications (Excel, Word, and Outlook).
Previous experience with all aspects of maintenance and engineering (special emphasis on electrical, plumbing, air conditioning, and maintenance of all equipment).
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read and interpret plans and specifications.
Must be willing to work at multiple locations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
Must hold a valid driver's license.
Must have the ability to become certified on the operation of a man lift, fork truck, and any other type of equipment needed to maintain this property.
Must obtain a certificate in the use of fire extinguishers.
Regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Prior leadership experience is preferred.
Trade license is preferred.

Responsibilities

Managing and executing property facility projects.
Supervising and managing staff in the Facilities department.
Conducting general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems.
Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Assisting in the budget process for the department and providing recommendations.
Ensuring compliance to departmental budget initiatives and reporting budget concerns to manager.
Making recommendations or final decisions on various maintenance and construction projects and determining best practice for using in-house resources.
Inspecting projects after completion for satisfactory results.
Ensuring OSHA standards are followed within the department.
Scheduling repair, maintenance and installation of machines, tools and equipment to ensure continuous operations.
Managing grounds crew and maintenance of property grounds.
Managing landscaping activities as required.
Conducting a daily inspection of the property to ensure that it is clean, attractive and fully functional.
Implementing immediate remediation of problems.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
Maintaining strict confidentiality in all departmental and company matters.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluating team members within department and delivering constructive feedback to employees in regards to performance.
Determining recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determining work procedures and expediting workflow.
Responsible for employee performance (disciplining, coaching, counseling).