Facilities Analyst

Northwestel•Yellowknife, NT

About The Position

The Facilities Analyst supports various technical and administrative tasks, including analyzing cutover sheets, assisting with cable locates, updating records and maps, and coordinating maintenance programs. They provide technical support, manage addressing for provisioning, document business processes, and liaise with engineering teams. They also build and maintain copper and fibre network devices and network paths within provisioning systems to ensure accurate service delivery. Additionally, they ensure the quality of customer experience, maintain fiber records, participate in safety programs, and complete administrative tasks promptly.

Requirements

Minimum two (2) years of direct field experience working with telecommunications plant infrastructure (cable, copper, and fibre)
Project coordination skills and be proficient at record management.
Proven aptitude for investigative and analytical work, including troubleshooting plant‑related issues.
Working knowledge of telecommunication networks, outside plant (OSP) components, and installation methodologies.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Strong organizational skills.
Ability to work with strict deadlines in a fast-paced work environment.
Strong computer skills in a Windows environment is an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

Responsibilities

Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
Analyses Cutover sheets, assists Cable Splicer and updates Records in Optius and ODiN, as required.
Updates maps via BricsCad.
Provides information and assists with Cable Locates, High Loads and Airline Mileage.
Coordinates Defective Cable Maintenance Program and updates Records in Optius with results.
Completes facility checks for Sales.
Provides Technical Support for Internal/External Customer
Builds and Manages Addressing, in Odin/Optius, for Flow Through Provisioning
Identifies and Documents Business Processes, as required.
Liaises closely with Engineering, Assignment and Field Services.
Contribute individually, or as part of a team to increasing focus on quality of experience for Northwestel’s internal and external Customers.
Update and Maintain fiber Inventory and copper records as provided for service areas and devices.
Participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement, as well as ensuring all safety training is kept current.
Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.