13559 - Facilitator

S.U.C.C.E.S.S.•Coquitlam, BC

1d•CA$29 - CA$30•Hybrid

About The Position

The Facilitator works with unemployed individuals to assist them in securing employment or community attachment. The Facilitator assists clients in overcoming employment challenges by delivering both one-on-one and group-based programs, workshops and webinars on topics such as job readiness, job search, employability skills, and work targeting. This position is also responsible for enhancing and developing workshop curriculum and materials.

Requirements

Bachelor’s degree in Social Science, Education, or related discipline
Equivalent combination of experience and education may be considered
3 or more years of experience in facilitating one or more of the following workshops/group activities: job search, basic life skills, essential work skills and soft skills
Knowledge of community resources and services in Great Vancouver area
Experience in coaching and mentoring clients
Experience in working with job seekers with multi-cultural and diverse backgrounds
Experience in working with individuals with complex barriers and a broad range of cultural backgrounds
Experience in developing and delivering job search skills workshops and related activities
Experience and knowledge in career counselling
Excellent verbal and written communication skills
Excellent time management and administrative skills
Ability to handle multiple tasks, work stress and deadlines
Excellent interpersonal skills
Ability to work independently
Excellent individual and group facilitation skills
Passionate about helping people
Ability to adapt to program changes
Excellent attention to detail and commitment to excellence in service delivery
Excellent computer skills in MS Word, Excel, PowerPoint, Outlook, Internet, E-mail, and Social Media
Excellent digital literacy skills including ability to deliver services using technology
Ability to apply an outcomes-based approach in service delivery
Ability to leverage government and community resources to support client
Ability to guide clients in developing and implementing job search strategies
Ability to communicate effectively and compassionately with diverse clients
Ability to understand systemic barriers to employment particularly among client inclusion groups
Clear criminal record check

Nice To Haves

Certified Career Development Practitioner (CCDP) designation or demonstrated plan to pursue the CCDP designation an asset
Personality Dimension Level 1 Facilitator Certificate

Responsibilities

Delivers a variety of program workshops to enhance clients’ employability (e.g. job search skills, career exploration, life skills) using a variety of methods including on-line, in-person and over the phone
Creates workshop contents and delivers curriculum and workshop materials including resume and cover writing, career exploration, interview skills, personal development, problem solving and decision making based on client needs
Engages with clients to ensure that they are implementing their employment strategies and follow up through one-on-one coaching and support
Assists clients in developing individualized and self-directed action and career portfolios
Customizes clients’ resumes to fit identified opportunities and conducts mock interviews to prepare participants for the job interviews
Provides client progress notes in a timely and professional manner to case managers
Provides job search support and employment connections and opportunities to program clients
Coordinates and participates in program events to connect clients and employers and/or mentors
Communicates and outreach with community service providers for marketing and client referrals
Supports clients to achieve sustainable employment
Works as part of a team to deliver a comprehensive program designed to meet individual needs of clients
Works closely with the Quality Assurance team and the Centre Manager to ensure accuracy in data entry and service delivery
Performs other job related duties and responsibilities as required
Ensures that all services provided meet the service standards and are consistent with the agency’s philosophy
Compiles client progress notes
Collects data and prepares reports
Collects evaluation feedback from clients and prepares summary and analysis of findings