Facilitator

Goosehead Insurance • Westlake, OH

18h

About The Position

The Facilitator plays a crucial role in guiding groups through structured learning, decision-making, and problem-solving processes. This role is essential in fostering a collaborative and inclusive environment where all participants feel engaged and motivated to achieve desired outcomes. The Facilitator manages group dynamics, encourages active participation, and uses industry-standard techniques to meet objectives. This role also emphasizes internal stakeholder management and the production of localized content, delivered in a timely manner, to support continuous learning and development.

Requirements

• Proven experience in delivering presentations and leading group facilitation.
• Strong oral and written communication skills
• Demonstrated adaptability and flexibility.
• High School Diploma or equivalent.
• 1–3+ years of experience in facilitation or training roles
• Will require obtaining insurance license.

Nice To Haves

• Familiarity with principles of adult learning and knowledge transfer.
• Experience managing group dynamics and using virtual training tools effectively.

Responsibilities

• Design and lead structured training programs, workshops, and problem-solving sessions to achieve specific learning or organizational goals.
• Use a variety of facilitation techniques to engage all participants, ensuring equal opportunities for contribution and promoting a collaborative atmosphere.
• Monitor and address group interactions, including conflict resolution and mediation, to maintain a productive and positive environment.
• Promote open discussions that allow for the exploration of diverse ideas, constructive dialogue, and problem-solving.
• Leverage digital platforms, interactive activities, and brainstorming methods to enhance participant engagement and learning effectiveness.
• Offer tailored, actionable feedback to participants, fostering continuous improvement and deeper understanding.
• Collaborate closely with internal teams to understand learning needs, align content with business goals, and ensure effective communication.
• Create and deliver localized and relevant content, utilizing a just-in-time approach to meet the evolving needs of the organization and enhance skill development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED