Facilitator

GardaWorld • Dorval, QC

1d • Onsite

About The Position

Every positive travel experience starts with caring and dedicated people. Behind every safe and accessible journey is a team committed to supporting travellers with empathy, professionalism, and care. At GardaWorld, we are currently looking for Facilitators to support passengers at YUL Airport in Montreal. If you enjoy helping others, thrive in dynamic environments, and want to make a real difference every day, this opportunity is for you.

Requirements

• Post-secondary education or equivalent experience
• 1 to 3 years of customer service experience
• Strong empathy, active listening, and interpersonal skills
• Bilingualism (English and French) is required to effectively serve an international clientele
• Ability to adapt to different customer needs and provide appropriate solutions
• Ability to assist passengers with reduced mobility
• Ability to stand and walk for extended periods
• Ability to work on-site at YUL in Montreal

Responsibilities

• Deliver exceptional customer service to passengers
• Support travellers with special needs, including mobility, hearing, or visual assistance
• Guide passengers through the screening process when needed
• Clearly explain screening procedures and available options
• Assist passengers with personal belongings, medical devices, and sensitive items
• Provide communication tools adapted to visually impaired passengers
• Collaborate closely with screening officers and airport stakeholders
• Proactively identify passengers who may require additional support
• Stay informed on accessibility initiatives, including the Sunflower Lanyard program

Benefits

• Paid training and ongoing development opportunities
• Opportunity to grow in a dynamic airport environment
• Development of valuable skills in customer service, accessibility, and public interaction
• Inclusive, diverse, and collaborative work environment

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree