Facilitator

Prospect Human Services Society • Airdrie, AB

1d • Hybrid

About The Position

Prospect is one of Alberta’s most resourceful and successful not-for-profits. We have an exciting NEW job opportunity within our Calgary employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.

Requirements

• Some post-secondary education in career advising or other equivalent program, 3+ years’ experience in a similar role that is directly related to career development (equivalent combination of education and professional experience will be considered)
• 3+ years’ of pre-employment and essential skill development expertise including: Resume and cover letter development, interviewing skills including knowing the various techniques used, and the ability to prep clients
• Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint) and presentation software; advanced proficiency with internet, online, and social media platforms
• Exceptional oral communication, team work, and interpersonal skills including the ability to build relationships, engage, counsel, motivate, coach, and collaborate with a variety of internal and external stakeholders
• Knowledge of, and experience using, career exploration tools and websites, with the ability to assist clients in synthesizing and analyzing information to develop realistic action plans and job targets
• Experience accessing local labour market information and tools
• Exposure to various legislation such as: OH&S, Human Rights, and Employment Standards, with exposure to corporate human resources best practices
• Elevated written communication and content development experience (creation of workshop/seminar materials, tailoring written communication to various audiences, formatting written materials, having branding awareness, and applying appropriate email etiquette)
• Experience leading/facilitating different formats of meetings, workshops and presentations to various audiences of internal and external stakeholders
• Highly effective interpersonal and organizational skills
• Commitment to continuous learning and growth.
• Experience working with a variety of demographics and disabilities
• Have an awareness of other cultures and their own
• Excellent communication and coaching skills with the ability to gather information and work with clients
• Evidence of creativity and flexibility
• Shows respect, patience, and understanding to all learners
• A non-judgmental, respectful and empathetic approach to a variety of issues faced by our adult students
• All employees must pass a background check

Nice To Haves

• preference given to those with experience in Adult Learning and Facilitation
• Exposure to diversity and inclusion specific to disabilities is an asset
• Experience in a retail, hospitality or food service industry will be an asset

Responsibilities

• Plan and coordinate the delivery and implementation of the content of workshop and ArtRecruit modules for group-based workshops on pre-employment topics and adjusts and revises materials based on trends
• Facilitate workshops based on defined schedules and demand
• Assist in maintaining an online digital and social media presence
• Analyzes success and areas of opportunity for content delivery
• Trains other staff on delivery of workshops
• Assess and document learners’ progress and provide feedback
• Able to organize and manage a classroom to make learning fun, easy and meaningful for learners online and in person
• Demonstrate patience and understanding
• Work with other departments, such as Marketing & Communications on branding and consistency of content
• Provide career coaching for clients; assists clients in analyzing and synthesizing career exploration information
• Provide support for in-person job clubs as required
• Maintains and updates client records within the internal database, including detailed notes on client engagement, bootcamp registration and attendance, as well as logging all interactions
• Provides recommendations on next steps for the client to the client, informs the Service Coordinator, and other team members of the recommendation
• Conducts regular research to become a subject matter expert
• Work collaboratively with Service Coordinators, other Facilitators, and Career Advisors Communicates current information to applicable team members on client trends and make recommendations for continued services based on client engagement and needs
• Maintains database of career development tools, websites, and related materials
• Maintains knowledge of community resources and complementary organizations with the ability to direct/refer clients to appropriate sources of information pertaining to basic needs, mental health, employment standards, etc.
• Acts as central point of contact and subject matter expert for clients, support networks, referral sources, and internal team members
• Diligently works to ensure thorough understanding of all Prospect's programs
• Develops measurement system(s) for the program to assess service delivery and contract requirements
• Maintains client information in files, records, stats, and reports
• Monitors client goals and completion of action or service plans; communicates with other staff as necessary
• Supports Employment Resource Centre coverage as required
• Complies with company policies/procedures, provincial, privacy and other job related legislation
• Champions Prospect’s goals, vision, mission and brand pillars

Benefits

• If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [email protected].
• Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree