Facilitator (WKU in Etown/Ft. Knox)
About The Position
Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16,293 students and nearly 2,612 faculty and staff employees. Western Kentucky University is committed to empowering its campus community. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our ever-evolving communities. Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY - a city with approximately 70,000 residents. Our population is ethnically diverse, with more than 85 languages spoken in and around Bowling Green, and people from 35 nationalities call our community home. Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at wku.edu/about .
Requirements
- High School Diploma or GED
- Understanding and comfort with technology
- Communication and customer service skills
- Willingness to work evenings and some weekends and ability to work alone at times
Responsibilities
- Arrive before assigned classes, are available throughout the classes, and stay until all students depart the classroom.
- Readying and monitoring Connect (Zoom, classroom) technology for instruction, including working with the WKU IT HelpDesk to solve any problems that arise.
- Routine communication with the instructor of record (faculty) who will be in a different WKU location via email, phone, and Zoom technology.
- Answering phones for the campus and greeting all campus visitors.
- Classroom closing procedures.
- Provide support and assistance to Connect course students and facilitators, including arriving at assigned Connect courses 30 minutes before class time, having all equipment operational by beginning of classes.
- Troubleshooting equipment and work through problems with WKU IT HelpDesk staff.
- Assists instructors with classroom assignments, copying and distributing materials, accepting student work and sending it to correct location, and proctoring exams.
- Secure and straighten all classrooms after vacated and close and secure the building when all evening classes have ended.
- Greet all WKU students, staff, faculty, and other members of the community upon entry to the campus.
- Answer incoming phone calls and direct them to the proper resource.
- Assists with office duties as assigned.
Benefits
- Comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents
- Workplace culture that supports balancing the responsibilities of work and family life
- Paid-time off for holidays, vacation and sick leave
- Tuition discount program for employees and dependents
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
