Facilitator - Temporary (6 months)

GardaWorld • Quebec, QC

8d • Onsite

About The Position

GardaWorld is seeking a passionate and bilingual (English and French) individual to join their team as a Facilitator. This temporary 6-month role offers a career opportunity with a great company, focusing on providing customer service and assisting passengers through the screening process. Extensive training will be provided on Standard Operating Procedures and Pre-Board Screening for special situations.

Requirements

• Post-secondary education or equivalent work experience.
• Strong empathy, active listening, and customer service skills
• A minimum of 1-3 years of customer service experience.
• Ability to communicate fluently, clearly, and effectively in French
• Ability to adapt to customer needs/situations, provide appropriate solutions or alternatives.
• Ability to provide physical support to passengers with reduced mobility, upon request.
• Ability to stand and walk for extended periods of time.

Nice To Haves

• Ability to communicate fluently, clearly, and effectively in English considered an asset

Responsibilities

• Provide a high level of customer service to the travelling public.
• Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
• If requested, accompany passengers through screening, helping with their belongings and explaining the process.
• Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
• Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
• Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
• Proactively intervene where required, either in the queue or on the screening line.
• Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree