Facilitator, Learning and Development

Estes Forwarding Worldwide•Richmond, VA

20h

About The Position

The Facilitator, Learning & Development implements EFW training programs in accordance with business initiatives and strategies. The role develops and delivers job and soft-skills training for new and tenured employees at varying organizational levels, and provides learning management system (LMS) administration, training, instructional design and development, and technical support for the Learning & Development department. The Facilitator develops courses and enhances curricula using technology and other learning tools, and may support one or more phases of curriculum design for company training programs. The position works independently and collaboratively to lead small and large classes and instructional design projects, adapting to changing priorities and environments. Training may be delivered on-site or virtually, in a variety of settings. The role functions with supervision and has no direct reports. Periodic domestic or international travel of up to 15% is required. The position typically involves sitting at a desk or table, with intermittent sitting, standing, walking, or stooping, in a normal office environment.

Requirements

Minimum of a bachelor's degree or equivalent in Talent Development or another subject related to Adult Education; a combination of education and/or experience will be considered.
Three to five years of experience facilitating enterprise Learning and Development initiatives and programs and engaging adult learners in on-site and virtual training.
Proficiency with project management systems, specifically Asana.
Proficiency with eLearning course-authoring tools, including Adobe Captivate and Articulate.
Working knowledge of an LMS.
Familiarity with Adult Learning Principles, Instructional Systems Design (ISD), project management, change management, document control, and DMS.
Working knowledge of multiple web design technologies, such as HTML, and ability to gain new technical skills quickly.
Proficiency in Microsoft Office, specifically Excel, Word, Outlook, Visio, and PowerPoint, and in internet, web-based, and job-specific software applications.
Ability to present and facilitate a wide variety of training to diverse audiences, motivate and instruct others, and explain complex subjects and processes in technical and non-technical language.
Strong teamwork, energy, and self-motivation.
Attention to detail in composing, typing, and proofreading materials.
Excellent spelling, grammar, and written and oral communication skills.
Ability to travel domestically or internationally when required by car, train, or plane.
Ability to plan, organize, and manage multiple projects and set priorities.
Ability to write comprehensive reports and detailed business correspondence.
Ability to work with groups, communicate concepts, and present to groups of departments.
Ability to solve problems involving concrete variables using semi-standardized solutions requiring ingenuity and analysis, and to follow detailed procedures to solve moderately complex problems.
Ability to work under tight time constraints in a high-volume environment with multiple priorities.
Must pass a pre-employment drug screen and random drug and/or alcohol tests, and be subject to a criminal history background check.
Must be eligible to work in the United States; EFW will not sponsor a new applicant for employment authorization for this position.

Responsibilities

Facilitate professional development trainings and provide on-site representation during other programs, which may include new-hire orientation, manager-in-training programs, EdVantage, and professional development for senior leadership.
Coordinate or perform administrative functions needed to deliver and document learning and development programs.
Develop training curricula, instructor manuals, learner guides, and other materials, or use purchased training programs to meet identified learning goals.
Communicate across departments to develop initiatives and improve learning outcomes.
Manage classroom and online learning environments, including setup of rooms, systems, course materials, and media.
Facilitate on-site or virtual training for small or large audiences.
Evaluate training effectiveness through assessments, surveys, and feedback, and recommend course-content and resource improvements.
Ensure training is completed consistently throughout the company and coordinate and conduct training for computer-based programs used by EFW employees.
Initiate onboarding training related to TSA and Dangerous Goods Awareness.
Maintain training documentation, including attendance records, evaluations, and certifications.
Develop and maintain the LMS to ensure accurate data, course descriptions, and training histories.
Manage LMS activity and timelines for course and curriculum development, assignment, implementation, and evaluation.
Create, publish, revise, and archive online and instructor-led courses; maintain course revisions and histories; and update LMS training requirements.
Create user logins, assign permissions, monitor accounts, reset passwords, and disable profiles for offboarded users.
Develop tracking mechanisms to identify employee training requirements and qualification status.
Track new, deleted, and revised LMS items, including course content, procedures, and assessments.
Collaborate with subject matter experts to document, design, develop, and update course content, procedures, assessments, and evaluations.
Analyze data and recommend LMS solutions to deliver and track training and measure performance against organizational objectives.
Manage the EdVantage monthly course calendar and assist with registration.
Complete assigned instructional design work, including LMS courses and modules and EdVantage, and track designs in the company project management system.
Evaluate business requirements for LMS application use and configuration.
Maintain LMS systems through upgrades, updates, configuration, and troubleshooting; investigate and resolve data or system inconsistencies and functionality issues.
Maintain positive communication and relationships with employees to promote satisfaction and retention.
Comply with company C-TPAT and TSA security procedures and perform other duties as assigned.