Facilitator, Employee Experience and Productivity

Apple • Sunnyvale, CA

1d

About The Position

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple — from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios.

Requirements

• Experience facilitating or delivering training, instructional, or learning sessions, in a virtual and/or in-person setting.
• Working proficiency with macOS and iOS, and Apple's productivity suite (Keynote, Numbers, Pages).
• Bachelor's degree in Education, Instructional Design, Communications, or a related field, or equivalent practical work experience.
• Experience in training, facilitation, teaching, or a related learning and development role.
• Working knowledge of adult learning theory, assessment, and learner-needs analysis.
• Experience delivering training across multiple modalities (virtual instructor-led, in-person, asynchronous).
• Familiarity with the full training lifecycle (analysis, design, development, delivery, evaluation).
• Experience supporting training for technical or enterprise tools.
• Experience or curiosity working with AI and GenAI tools to enhance training delivery, content development, or learner experience.
• Experience facilitating with global audiences, with awareness of accessibility considerations.

Responsibilities

• Facilitate virtual and in-person training sessions on Apple's internal productivity tools, with support on more complex topics or unfamiliar audiences.
• Contribute to assigned training initiatives across the lifecycle, from needs analysis through delivery, with guidance on ambiguous or higher-stakes work.
• Partner with the K&T team, product managers, engineers, and subject matter experts to stay current on product changes and surface training needs.
• Contribute to and help refine training materials such as slide decks, exercises, and assessments based on learner feedback and delivery experience.
• Adapt facilitation approach to different audiences, using storytelling, framing, and pacing to support shared understanding.
• Collaborate across the K&T team to align training delivery with documentation, video, and broader content efforts.
• Gather and share learner feedback and outcomes to support improvements in program effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level