Facilitator, Employee Experience and Productivity

Apple • Sunnyvale, CA

20h

About The Position

In this role, you will facilitate training sessions across a range of Apple's internal tools, contribute to training content, and partner with the Knowledge & Training (K&T) team and stakeholders to keep training current and effective. You will work with growing independence on structured assignments, learn to balance multiple priorities, and contribute ideas to improve existing programs. Strong interpersonal communication and a customer-focused mindset come naturally to you, and you're eager to deepen your craft as a facilitator.

Requirements

• Experience facilitating or delivering training, instructional, or learning sessions, in a virtual and/or in-person setting.
• Working proficiency with macOS and iOS, and Apple's productivity suite (Keynote, Numbers, Pages).

Nice To Haves

• Bachelor's degree in Education, Instructional Design, Communications, or a related field, or equivalent practical work experience.
• Experience in training, facilitation, teaching, or a related learning and development role.
• Working knowledge of adult learning theory, assessment, and learner-needs analysis.
• Experience delivering training across multiple modalities (virtual instructor-led, in-person, asynchronous).
• Familiarity with the full training lifecycle (analysis, design, development, delivery, evaluation).
• Experience supporting training for technical or enterprise tools.
• Experience or curiosity working with AI and GenAI tools to enhance training delivery, content development, or learner experience.
• Experience facilitating with global audiences, with awareness of accessibility considerations.

Responsibilities

• Facilitate training sessions across a range of Apple's internal tools.
• Contribute to training content.
• Partner with the Knowledge & Training (K&T) team and stakeholders to keep training current and effective.
• Work with growing independence on structured assignments.
• Balance multiple priorities.
• Contribute ideas to improve existing programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree