Facilitation & Concierge Account Specialist - Reno, Nevada

Fortis • Reno, NV

2d • Onsite

About The Position

The Facilitation & Concierge Account Specialist (FCAS) is a force multiplier for the Facilitation Team—and a key steward of the Fortis experience. You translate discerning preferences into seamless outcomes, anticipate needs before they’re voiced, and turn “special requests” into moments that feel effortless and personal. On any given day, you might be proactively guiding a membership account, curating world-class recommendations with impeccable taste, orchestrating handoffs across a complex international itinerary, or refining the playbooks and standards that keep our concierge brand consistent, elevated, and always one step ahead. You’ll work closely with all departments / teams in the company to support high-stakes trips and missions across the US, while also owning the infrastructure—that keeps facilitation and concierge execution running ahead of demand. This is an on-site role in Reno, Nevada with possible regional travel and a clear focus on US operations.

Requirements

• Enjoy collaborative, fast-changing environments and can be interrupted without losing the thread
• Possess exceptional attention to detail and strong organizational instincts
• Bring a builder mindset—designing workflows, templates, and concierge systems that help others execute faster and smarter
• Communicate clearly and warmly, both in writing and verbally, with a strong service orientation
• Have excellent judgment and discretion with UHNW principals, preferences, and sensitive information
• Are comfortable working with data, tools, and technology (Asana, Airtable, CRM platforms, and related systems)
• Have experience in concierge, luxury hospitality, client success, travel operations, or facilitation

Nice To Haves

• Exposure to security-adjacent or complex services is a plus

Responsibilities

• Proactively guiding a membership account
• Curating world-class recommendations with impeccable taste
• Orchestrating handoffs across a complex international itinerary
• Refining the playbooks and standards that keep our concierge brand consistent, elevated, and always one step ahead
• Supporting high-stakes trips and missions across the US
• Owning the infrastructure that keeps facilitation and concierge execution running ahead of demand

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed