Customer Service Engineer - DX - RENO, NEVADA

Siemens Healthineers•Lax, GA

7d•$67,550 - $92,884•Onsite

About The Position

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 3, you will be responsible for servicing diagnostics (DX) equipment in the Reno, NV area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will also manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

Minimum high school diploma; a technical Associates Degree or equivalent experience/education preferred.
Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Knowledge and experience performing service, preventative maintenance and modifications on Diagnostics Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.
Strong customer service and communication skills.
Proficient in the use of tools and service test equipment.
General understanding of the principles of electricity, power supplies, and grounding.

Responsibilities

Servicing diagnostics (DX) equipment in the Reno, NV area.
Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.