FA Advisor/VA Specialist
About The Position
Under general supervision, the individual in this role will be responsible for providing information and assistance to students, campus administrative staff, faculty, and outside agency representatives regarding various financial aid programs and VA benefits. They will be tasked with conducting needs analysis and creating a tentative award package. Additionally, this role will involve initiating document tracking and managing paper flow as necessary. The individual will also be responsible for addressing and resolving student inquiries, issues, and problems, ensuring that appropriate actions are taken to satisfy the student, company, and regulatory agencies while adhering to policies, procedures, and legal requirements.
Requirements
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to deal with problems involving several concrete variables in standardized situations
- Ability to remain highly organized
- Functional knowledge of Microsoft Office systems
- Able to travel to campuses in support of VA audits, workshops, trainings and events as requested.
Responsibilities
- Conduct preliminary packaging interviews with potential VA students
- Deliver positive customer service-based presentations and responses to student inquiries
- Provide potential students and continuing students with accurate information regarding the application process and their eligibility for state and federal assistance, alternative financing and VA benefits
- Collect information and determine a student's eligibility for proper packaging of funds
- Advise students of their obligations to provide information and the resulting consequences when verification or documentation of status is required
- Answer student questions concerning their financing package professionally, accurately, and in a positive manner
- Review student eligibility documents for completeness and accuracy. Initiate appropriate tracking system for applications and missing documentation, which the student must complete
- Perform diligent follow-up on missing paperwork due from students to complete their files promptly
- Attend relevant workshops to remain current with regulatory changes and to meet the Veteran Administration training requirements
Benefits
- Medical, Dental, Vision
- Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off and Holidays
- Growth Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
