F135 Customer Support Engineer, Technical Data (Onsite)

RTX•East Hartford, CT

4d•$86,800 - $165,200•Onsite

About The Position

Pratt & Whitney (P&W) Military Customer Support & Services (MCSS) is seeking a highly motivated Customer Support Engineer (CSE) for the F135 engine program, responsible for Source Data in support of F135 Joint Technical Data (JTD) engine manual creation and updates. The CSE will work closely with the engineering teams on Limits Development & Expansion activities and configuration updates (engineering changes) in support of scheduled and unscheduled maintenance for the F135 engine, for both Unit and Depot Maintenance levels. The CSE will also lead incorporation process improvement driven updates based on customer feedback and sustainment knowledge, to continually improve the JTD.

Requirements

Bachelor's degree in a related field with 5+ years related experience or 3+ years of related experience with an advanced degree.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Technical degree.
F135 engine build, manufacturing or design experience.
2+ years of experience of military engine knowledge and experience
Knowledge or expertise in limits development and/or configuration management and engineering changes.
Experience using technical data, drawings and requirements.
Good work ethic with solid problem-solving ability.
Strong attention to detail and ability to track work at a micro level.
Ability to support operations in a fast paced, dynamic, and results-based production environment.
Strong project management, time management, communication and interpersonal skills.
Proficiency in MS Office applications.
Ability to support occasional travel (<10%) based on business needs (outsourcing vendors and / or customer sites).

Responsibilities

Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
Review of limits development documents from a sustainment perspective, providing feedback and customer support engineering approval
Influence effective solutions for implementation plans for new configurations.
Review Joint Technical Data change requests, evaluating the request based on technical expertise and sustainment process knowledge
Perform Source Data authoring functions including creation of source data, quality reviews, workflow resolutions, task assignments, and resolution of customer comments
Support depot and unit level scheduled and unscheduled maintenance strategies and implementation plans.
Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.