Customer Technical Support Specialist - ONSITE

Danaher • Indianapolis, IN

4d • $30 - $35 • Onsite

About The Position

The Customer Technical Support Specialist will be responsible for driving efficiency and productivity within the field service organization while delivering positive customer experience. This position reports to Customer Technical Support Supervisor, is part of the Customer Technical Support Team, and will be fully ONSITE at our facility in Indianapolis, IN. In this role, you will have the opportunity to provide key entry point for technical phone assistance for our customers and encompasses the following important work initiatives. Respond to customer calls, assessing customer’s requirements and determining the most cost-effective solution(s) to the customer’s problems. The incumbent provides general technical consult distinguishing among hardware, software, application and /or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource.

Requirements

• Associate’s degree in Electronics or Biomedical and 1+ years experience in a laboratory environment OR biomedical or medical instrument operation
• 2+ years of customer service experience
• 2+ years of remote troubleshooting

Nice To Haves

• Knowledge of Oracle/Service Max or similar SMS.

Responsibilities

• Provide key entry point for technical phone assistance for our customers and encompasses the following important work initiatives
• Respond to customer calls, assessing customer’s requirements and determining the most cost-effective solution(s) to the customer’s problems.
• The incumbent provides general technical consult distinguishing among hardware, software, application and /or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource

Benefits

• paid time off
• medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree