F&B Support Staff

CAHUILLA • Anza, CA

5d • Onsite

About The Position

Under the direction of the FOH management, the primary duty of the Support Staff is providing assistance to other FOH team. This role involves maintaining sanitization standards, assisting with guest services, and ensuring a positive dining experience. The position requires the ability to work in a fast-paced restaurant environment and adapt to various tasks as needed.

Requirements

• Excellent customer service skills.
• Must be able to stand for an entire 8-hour shift.
• Must be able to carry out tasks with limited supervision.
• Ability to stand for extended periods of time and lift 50 lbs.
• Must be able to work in several areas.
• Must be able to do the essential functions of the job with or without reasonable accommodation.
• Able to handle money accurately and operate a point-of-sale system.
• Able to work in a busy restaurant environment.
• Knowledge and commitment to use proper sanitation and food handling procedures as outlined in casino and department handbook, HACCP and OSHA.
• Must be able to complete the 90-day introductory period in consecutive days as scheduled.
• Must be at least 18 years of age or older.
• Strong interpersonal, written, and verbal communication skills.
• Written and verbal understanding of English.
• High school diploma or the equivalent (required).
• Ability to obtain and maintain a Cahuilla Gaming License and submit to random drug/and or alcohol testing.
• Ability to obtain a California State Driver’s License.
• Ability to complete necessary Casino Essentials courses to carry out the job responsibilities.
• Food Handler Card (required).
• TIP Certified (required).

Nice To Haves

• Bilingual in Spanish (preferred).

Responsibilities

• Clean tables, taking plates, utensils, etc. to the kitchen to be washed.
• Help remove plates while the guests are still seated at the table.
• Maintain sanitization standards.
• Check under the table and surrounding floor area and sweep up any crumbs or litter.
• Set and re-set tables.
• Fill and clean condiments as needed.
• Assist fellow team members with guest services.
• Serve water and refill glasses when needed.
• Assisted staff with trash removal, assist in cleaning up spills.
• Greet guests in the absence of the hostess.
• Make suggestions about menu selections when asked.
• Occasional food and beverage service.
• Maintain a neat, organized workstation environment.
• Greeting guests as they approach.
• Provide guests with accurate wait time estimates during busy periods.
• Assigning guests to tables they request, while maintaining a consistent table rotation.
• Must maintain knowledge of the menus.
• Answer phone calls with proper salutations and etiquette.
• Communicating all guests’ complaints to F&B Leadership, resolved or not.
• All other duties assigned by F&B Management.

Benefits

• The job offer is conditional upon successful passing of a pre-employment drug test.
• Must qualify for a Cahuilla Gaming License, which includes an extensive background security check.
• A drug test will be required prior to employment and periodically thereafter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED