F&B Supervisor (52384)

CIMARRON CASINO ENTERPRISE•Perkins, OK

5d•Onsite

About The Position

Responsible for assisting the F&B manager in ensuring that all food and beverage activities in the F&B Department are performed accurately and efficiently, in accordance with all Casino Policy, Procedures and applicable Tribal, State and Federal regulations pertaining to food and beverage functions throughout the property. Responsible for supervising all food and beverage functions on assigned shift.

Requirements

High School diploma or GED required.
Strong interpersonal and communication skills required.
Appropriate certification/license, if applicable.
Experience working with applicable computer program and Point-of-Sale system(s).
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The selected individual must submit to and pass applicable drug test.
Additionally, the selected individual must be bondable and able to pass a background check in order to obtain a gaming license.

Nice To Haves

One to three years related supervisory experience preferred.

Responsibilities

Enforces performance standards, policies and procedures as they relate to Grille operations, monitors Food Server service on the dining floor.
Ensures smooth and efficient operations on a continual basis.
Ensures the highest possible standards of guest service and employee relations are maintained and carried out in a fair and equitable manner.
Ensures compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.
Assists Food and Beverage Manager with scheduling of employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
Monitors job performance of all Grille employees and provides feedback on same to aid the Employees in developing and enhancing skills.
Provides input to the Food and Beverage Manager concerning operational deficiencies and areas in need of improvement.
Promotes positive Guest Relations through prompt, courteous and efficient service.
Reviews and makes recommendations and suggestions and hire, suspend, transfer, promote, evaluate, discipline and terminate all employees in a fair and equitable manner.
Listens to, evaluates and handles Guest complaints in a way that satisfies the guest to their satisfaction.
Maintains knowledge of regulatory laws and requirements as well as the Enterprise’s internal controls, policies and procedures.
Performs other duties as assigned.
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in employee training and development.
Explains why we do things, in advance of doing them.