F&B Sports Bar Manager - Sportsbook

PENN Entertainment•Grantville, PA

16h•Onsite

About The Position

We are looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

Must be at least 21 years of age.
Bachelor’s Degree (B.A ./ B.S.) or equivalent from four year college or university ; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience.
Previous supervisory experience in a full service or high volume restaurant preferred.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must be proficient in Microsoft Outlook programs.
Excellent motivational, communication and customer service skills required.

Responsibilities

Supervising and managing staff in the F&B FOH department.
Developing, implementing and managing operational goals and monitoring achievements of performance and profit objectives.
Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Responsible for the overall achievement of department customer service goals.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Maintaining cost control methods and procedures by monitoring consistent pars and inventory.
Maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.
Overseeing scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
Exhibiting a friendly and helpful and courteous manner when dealing with customers and fellow team members.
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
Administering the overall activities of the front of house restaurant operations and beverage operations.
Establishing and administering training programs within the assigned restaurant and lounge.
Ensuring that available facilities are adequate for performance of duties by assigned personnel.
Maintaining and instructing assigned personnel on safety policies and procedures, and following up to ensure that hazards are eliminated.
Monitoring appearance of food served and communicating deviations from standard.
Ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintaining strict confidentiality in all departmental and company matters.
Evaluating team members within department and delivering constructive feedback to employees in regards to performance.
Determining recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determining work procedures and expedites workflow.