F&B Service Manager

U S National Whitewater Center•Charlotte, NC

5d•Onsite

About The Position

The F&B Service Manager at the Whitewater Center (Whitewater) is responsible for supervising the front-of-house staff and operations of the River’s Edge restaurant, Pump House Biergarten, catered events, and other food and beverage outlets. This position is an on-site, full-time, benefits eligible role that reports directly to the Director of Food and Beverage.

Requirements

Management level experience in a fast-paced, high-volume dining atmosphere.
Excellent leadership, management, and communication skills.
Excellent service skills and professional demeanor.
Ability to adjust operations based upon business demands.
Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Responsibilities

Maintain a strong presence on the floor during restaurant hours.
Ensure quality standards for food and dining experiences are met, holding the team accountable.
Anticipate guest needs, and provide each customer with a positive, engaging experience.
Hire and develop front-of-house employees.
Enforce performance expectations and utilize evaluation techniques.
Facilitate communication between the front-of-house and back-of-house.
Project guest traffic at all food outlets in preparation for efficient daily operations.
Manage labor costs, adjusting staffing levels as needed.
Practice daily recordkeeping of product waste and participate in monthly inventory processes.
Order food and beverage products based on predetermined par levels and anticipated business needs.
Other duties as assigned.