F&B Server - Part Time - Salishan Coastal Lodge

SCP HOSPITALITY MANAGER LLC•Gleneden Beach, OR

30d•Onsite

About The Position

F&B Servers at Salishan Coastal Lodge are responsible for serving guests according to best practices and cultural values, ensuring guest satisfaction and contributing to successful sales. The role requires upselling skills, product knowledge, and the ability to anticipate guest needs, resolve complaints, and maintain positive guest relations. Servers will also adhere to hotel policies regarding lost and found, accidents, and emergencies, while promoting sanitation, safety, and security. Encouraging social media engagement and positive reviews is also part of the role. The job involves greeting guests, taking orders accurately, delivering food and drinks with correct presentation, providing menu recommendations, understanding allergens and dietary restrictions, preparing wine, upselling, collaborating with kitchen and bar staff, processing payments, maintaining cleanliness, following health and safety guidelines, and ensuring daily setup and closure procedures are complete.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Ability to calculate figures and amounts using basic math.
High School Diploma or equivalent.
Must have State Issued Food Handler's Certificate.
Must have State Alcohol Server Certification.

Nice To Haves

Knowledge of food and beverage service operations preferred but not required.
Previous experience as a server or in a similar customer service role is preferred.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge all guests.
Maintain positive guest relations at all times.
Resolve guest complaints to over-the-moon satisfaction.
Follow Hotel policies with lost and found items.
Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Greet guests warmly and assist with menu selection.
Take food and drink orders accurately and promptly.
Deliver orders to tables and ensure correct presentation.
Provide recommendations on menu items and specials.
Demonstrate knowledge of the "Big 9" Allergens and common dietary restrictions; accurately provide menu recommendations for diners in accordance with individual allergies and restrictions.
Prepare and cork bottles of wine for tableside bottle service.
Upsell additional items or beverages to enhance the dining experience.
Collaborate with kitchen and bar staff to ensure timely and accurate service.
Process guest payments and maintain accurate cash handling procedures.
Ensure cleanliness and organization of tables, dining areas, and service stations.
Follow health and safety guidelines, including food safety standards.
Give guests a friendly farewell upon departure.
Ensure daily setup and closure procedures are complete; complete prep for next shift.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Other duties as assigned.