F&B Outlets Manager

The Joule•Dallas, TX

1d•Onsite

About The Position

The Food & Beverage Outlets Manager is responsible for assisting with the everyday running of the outlets operation (Sassetta, CBD Provisions, In Room Dining, Lobby Bar) and will be passionate about providing a memorable experience to our guests. The F&B Outlets Manager will strive to inspire and lead the outlets’ team of enthusiastic associates as they will play a key role in the training and development of all staff. They will also emphasize delivering high standards together with efficient, genuine and professional customer service. They will keep an eye on the bar, restaurants operation, and the restaurants atmosphere while anticipating, and quietly resolving any potential hiccups before they happen.

Requirements

At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Responsibilities

Assist Director of Outlets in exceeding budgeted goals (labor and beverage costs).
Assist Director of Outlets with management of all FOH staff (training, counseling, disciplining, terminating and performance reviews).
Ensure compliance with all applicable standards, laws/regulations, compliance with food handling/sanitation standards and local, state and Federal liquor laws.
Assist Director of Outlets in recruiting and retaining a service team that is passionate about their craft, respectful of others and genuinely committed to exceeding guest expectations.
Assist Director of Outlets with guest-centric initiatives to improve the overall guest experience.
Conduct monthly operational supply inventory and month-end processes.
Ensure maintenance of 100% restaurants and bars equipment.
Attend weekly meetings, preparing reports/trends/actions.
Review with Outlets product and service audits; address concerns and/or trends.
Review and approve timecards for payroll prior to Payroll Monday.
Order all operational supplies as needed.
Prepare and communicate weekly schedule for FOH staff.
Ensure that weekly cleaning projects are completed.
Lead and guide associates by setting an example of the Company culture and Forbes standards.
Provide hands-on operational support in all areas needed.
Follow up with any guest issues and communicate with the Restaurant leadership team.
Ensure that Pre-Shift meetings and Shift reports are happening daily.
Perform other reasonable job duties as requested by supervisor.