F&B Operations Manager
About The Position
The Hospitality Operations Manager provides day-to-day leadership and oversight of front-of-house operations across multiple dining venues in the NBCUniversal dining program. Reporting to the Director of Culinary & Hospitality, the role partners with culinary leadership to deliver exceptional guest experiences, operational excellence, and innovative dining experiences that reflect Bon Appétit’s commitment to culinary excellence, hospitality, and sustainability. The position supports financial performance and client reporting, champions workplace safety, and oversees a unionized hourly workforce. The manager works with NBCUniversal stakeholders, culinary and support teams, and Human Resources to maintain service standards, address operational and workforce matters, and improve efficiency and guest satisfaction. This is a visible, hands-on leadership role in a fast-paced food service environment.
Requirements
- At least 5 years of progressive leadership experience in hospitality, corporate dining, food service, restaurants, hotels, or multi-unit operations.
- Experience managing high-volume food service operations with multiple service venues.
- Strong understanding of front-of-house operations, hospitality standards, and guest experience management.
- Experience supporting financial reporting, budgeting, forecasting, labor management, and cost controls.
- Ability to build strong client relationships and communicate effectively with senior stakeholders.
- Knowledge of employee relations practices and experience partnering with Human Resources on workplace issues.
- Commitment to workplace safety, regulatory compliance, and risk mitigation.
- Strong organizational, communication, and problem-solving skills.
- Ability to adapt and thrive in a fast-paced, evolving environment.
Nice To Haves
- Bachelor's degree in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.
- Proven success leading large hourly teams in a unionized environment preferred.
- ServSafe Certification preferred.
Responsibilities
- Provide daily leadership and oversight of front-of-house operations across multiple dining venues, ensuring exceptional guest service and operational consistency.
- Partner with the Director of Culinary & Hospitality to execute and continuously enhance the dining program, guest experience, and service standards.
- Lead and develop approximately 40 union hourly team members, fostering accountability, engagement, teamwork, and hospitality.
- Manage labor, scheduling, training, coaching, and performance to drive operational excellence.
- Assist with financial performance analysis, business reviews, budget tracking, forecasting, and client-facing reporting.
- Monitor labor, operating expenses, and controllable costs, and identify opportunities to improve efficiency and business performance.
- Serve as an operational liaison with NBCUniversal stakeholders, addressing concerns, providing updates, and supporting client satisfaction.
- Support catering and special events, including meetings, executive functions, premieres, and campus events.
- Partner with Human Resources on employee relations, corrective actions, investigations, attendance concerns, and other workforce issues.
- Promote workplace safety by reinforcing company policies, conducting operational audits, ensuring regulatory compliance, and participating in safety initiatives.
- Ensure compliance with food safety, sanitation, health, labor, and company operating standards.
- Collaborate with culinary, hospitality, and support service teams to implement process improvements that enhance service, efficiency, and guest satisfaction.
- Maintain a visible presence throughout the operation, coaching team members and reinforcing hospitality standards.
- Assist with onboarding, training, and professional development initiatives.
- Support account leadership with special projects, new initiatives, operational rollouts, and strategic priorities.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Additional paid and/or unpaid time off may be available in accordance with applicable laws.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
