F&B Manager

Extell Development Company•Park City, UT

5d•Onsite

About The Position

The F&B Manager is a critical, hands-on leadership role responsible for assisting the Restaurants General Manager in the daily execution and flawless operation of the front-of-house service across all Food & Beverage outlets. This role serves as the primary on-the-floor manager, ensuring brand standards are met while directly supervising the FOH team to drive operational and financial excellence.

Requirements

3+ years of progressive management experience in Food & Beverage, preferably in a high-volume, upscale hotel, resort, or multi-outlet hospitality environment.
Proven ability to supervise, coach, and develop a diverse service team in a dynamic environment.
Strong understanding of high-end dining service, lounge/bar operations, and quick service/coffee shop management.
Proficiency with Point of Sale (POS) and reservation systems; excellent communication, interpersonal, and organizational skills.
Current Food Handler, Alcohol Sever Training (On-Prenise) and DABS Manager Training certifications (or ability to obtain within 30 days after hire) are required.
Must be able to work a flexible schedule, including days, nights, weekends, and holidays, particularly during peak ski season.
Demonstrated skill in managing complex F&B front-of-house operations across multiple service periods and distinct venues simultaneously.
Proven ability to coach, mentor, and develop a large, diverse FOH team, fostering a positive and professional work environment.
Strong working knowledge of wine, spirits, and craft cocktails to lead beverage training and service standards.
Strong proficiency with POS systems (e.g., Micros, Aloha), reservation systems (e.g., OpenTable, Resy), and Microsoft Office Suite.
An unwavering commitment to delivering a premium level of guest service and cultivating strong guest relationships.
Decisive and proactive approach to quickly resolving operational issues and guest conflicts under pressure.
Excellent verbal and written communication skills, with the ability to interact professionally with guests, staff, and senior leadership.

Responsibilities

Serve as the primary on-the-floor manager for all service periods, personally executing and enforcing the standards for the Signature Restaurant, Lounges, Room Service, and Banquets FOH functions.
Ensure seamless service delivery and an elevated guest experience across all venues, acting as the immediate point of contact for service issues.
Directly support the Restaurants General Manager in implementing operational policies, managing guest flow, optimizing seating distribution, and overseeing the guest reservation system.
Monitor guest feedback and work with the Culinary Team to ensure consistent food and beverage quality.
Maintain the highest standards of cleanliness and organization in all guest spaces.
Directly supervise and coach FOH staff, including Servers, Bartenders, Baristas, Hosts, and Runners.
Foster a Culture of Care and professional excellence within the team.
Lead daily pre-shift meetings to motivate the team and communicate service goals.
Manage FOH training programs focusing on service techniques, product knowledge (wine, cocktails, menu), and upselling.
Assist with efficient weekly staff scheduling to manage labor costs within budget.
Oversee accurate cash handling, POS transactions, and end-of-day reporting.
Assist the RGM in monitoring operational expenses and inventory for smallwares and supplies.
Analyze daily sales and service data to identify opportunities for revenue growth.
Ensure strict adherence to all local, state, and federal health, sanitation, and liquor laws, including the proper service and storage of alcohol.
Act as a key leader in addressing and resolving immediate guest concerns, escalating high-level issues to the Restaurants General Manager as necessary.
Maintain the highest standards of cleanliness, organization, and maintenance in all FOH areas and guest spaces.