F&B Manager-Wiregrass-Exempt

Pinehurst•Pinehurst, NC

20h•Onsite

About The Position

The Wiregrass Manager is responsible for the overall leadership, operational execution, financial performance, and guest experience of Wiregrass. This position serves as the primary operational leader of the restaurant and is accountable for maintaining Pinehurst Resort standards while driving revenue, controlling expenses, developing employees, and delivering exceptional hospitality. The Wiregrass Manager is expected to maintain a highly visible presence on the restaurant floor, actively directing service, controlling the pace and flow of the operation, and ensuring effective communication between front-of-house and culinary teams. This role is not primarily administrative; it is an operational leadership position focused on guest experience, team performance, financial results, and service execution. The manager is responsible for all aspects of the business including staffing, scheduling, training, payroll management, purchasing, inventory control, beverage operations, guest recovery, operational standards, and financial performance. In addition, the manager is responsible for identifying, developing, and mentoring future leaders within the operation while creating a culture of accountability, engagement, and continuous improvement. Success in this role requires strong leadership, business acumen, sound decision-making, effective communication, and a consistent presence on the floor during service periods.

Requirements

Two years of college or technical school and a minimum of four years related experience; or equivalent combination of education and experience.
Valid driver’s license is required.
Successful completion of a pre-employment Motor Vehicle Report (MVR) and annual MVRs, according to company guidelines.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Employee is frequently required to stand, walk, and talk or hear.
Employee is occasionally required to sit; use hands to finger, handle, or feel; and taste or smell.
Employee must frequently lift and/or move up to 25 pounds or more.

Nice To Haves

Follow safe, defensive driving practices at all times, obey all traffic laws, regulations, signals and markings, use a seat belt, and follow Company policies and procedures, including the Substance Abuse Policy.
Never drive while under the influence of drugs, alcohol or medications that may impair your ability to operate a vehicle safely, report any accidents immediately and cooperate fully with insurance claims investigations.

Responsibilities

Lead all daily operations of Wiregrass while ensuring adherence to Pinehurst Resort standards, policies, and procedures.
Maintain an active and visible presence on the restaurant floor throughout all service periods.
Direct and control the flow of service by monitoring reservations, seating pace, table turns, kitchen capacity, and ticket times.
Continuously assess restaurant operations and make adjustments as necessary to ensure a smooth and efficient guest experience.
Lead daily pre-shift meetings to communicate expectations, reservations, menu changes, special events, service priorities, and operational goals.
Ensure all dining areas are properly prepared, maintained, and staffed to meet business demands.
Participate in departmental, leadership, BEO, and operational meetings as required.
Assume full accountability for the overall operation of Wiregrass.
Ensure all guests receive exceptional service consistent with Pinehurst Resort standards.
Actively engage with guests and address concerns, complaints, and recovery opportunities promptly and professionally.
Monitor service standards throughout all meal periods and provide immediate coaching when standards are not met.
Create memorable guest experiences that drive repeat business and positive guest feedback.
Maintain accountability for the overall atmosphere, hospitality, and guest satisfaction of the restaurant.
Serve as the operational leader during all service periods.
Actively manage and control the dining room rather than becoming occupied in a single position or station.
Monitor service timing, food delivery, beverage execution, guest satisfaction, and team performance throughout the shift.
Conduct continuous floor walks to identify opportunities, address concerns, and support the team.
Ensure all team members are properly positioned, supported, and executing their responsibilities.
Make real-time decisions to resolve operational challenges and maintain service standards.
Hold team members accountable for performance, appearance, side work, cleanliness, and adherence to standards.
Maintain continuous communication with culinary leadership regarding reservations, pacing, ticket times, menu availability, allergies, and special requests.
Serve as the primary liaison between front-of-house and back-of-house operations.
Collaborate with chefs and culinary leadership to ensure efficient execution of service and special events.
Anticipate and proactively address operational challenges before they impact the guest experience.
Foster a collaborative partnership between service and culinary teams.
Manage labor costs and staffing levels to achieve payroll budgets and productivity goals.
Review and respond to monthly P&L statements and implement action plans to address variances.
Monitor sales performance, labor percentages, food cost, beverage cost, average check, guest counts, and profitability metrics.
Develop and execute strategies to improve revenue, profitability, and operational efficiency.
Participate in annual budget planning, forecasting, and financial reviews.
Ensure compliance with all financial controls and company policies.
Order and maintain appropriate inventory levels of liquor, beer, wine, mixers, bar supplies, paper products, chemicals, smallwares, and restaurant operating supplies.
Ensure all orders are placed accurately and in a timely manner to support business demands.
Review, reconcile, and manage purchase orders, invoices, deliveries, and vendor credits.
Ensure all purchase orders are received, coded appropriately, reconciled, and closed in a timely manner.
Investigate and resolve invoice discrepancies with vendors, receiving, accounting, and purchasing departments.
Maintain inventory controls, pars, and ordering systems to minimize waste and prevent shortages.
Oversee and participate in period-end inventories and inventory accuracy processes.
Monitor food and beverage costs and implement corrective action when necessary.
Interview, hire, onboard, and train employees in accordance with Pinehurst Resort standards.
Create and maintain structured training plans and development programs for all positions.
Conduct performance evaluations and provide ongoing coaching and feedback.
Identify high-potential employees and actively develop future leaders within the operation.
Mentor captains, supervisors, bartenders, servers, and support staff through structured development and progressive responsibilities.
Partner with the Director of Outlets to establish succession plans for key positions.
Create opportunities for employee growth, promotion, and advancement.
Foster a culture of accountability, teamwork, engagement, and continuous learning.
Be responsible for the overall strength of the leadership bench within Wiregrass and contribute to the development of future Food & Beverage leaders for Pinehurst Resort.
Prepare and complete schedules within established deadlines.
Ensure payroll is reviewed, approved, and submitted accurately and on time.
Complete operational reports, maintenance requests, training documentation, inventory reports, and other required administrative tasks.
Maintain compliance with ABC regulations, health department requirements, safety standards, and Pinehurst policies.
Maintain proficiency in all required operating systems and software platforms.
Perform other duties as assigned in support of the Food & Beverage Division.