F&B Manager

Tao Group Hospitality•New York, NY

11h•Hybrid

About The Position

This role involves anticipating and accommodating guest needs, supervising and coordinating team member responsibilities to ensure efficient and profitable restaurant operations. The manager will participate in interviewing, hiring, and training new applicants, as well as focusing on team member development for all subordinates and front-of-house staff. Responsibilities include scheduling, regulating POS functions, assisting with job performance reviews, resolving guest and team member concerns, reconciling end-of-shift financials, and managing inventory and ordering of operational supplies. The position requires the ability to perform the job duties of all supervised team members and possess in-depth knowledge of all food and beverage menus. Compliance with all federal, state, and local laws and regulations, company policies, and Department of Health and company sanitation standards is crucial. The role also involves clear communication with heart-of-house team members, ensuring the completion of opening and closing procedures, overseeing the repair or replacement of equipment and furniture, and actively participating in training sessions and meetings. Learning through observation and sharing knowledge, leading by example, portraying a positive and professional attitude, and demonstrating knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments are key aspects. The role requires working as part of a team, providing help and support to fellow team members, and completing additional tasks as assigned.

Requirements

Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Nice To Haves

Two-year associate degree (60 credit hours) in Hospitality, Business, etc. or equivalent work experience preferred.

Responsibilities

Anticipate and accommodate the needs of the guests.
Supervise and coordinate team member responsibilities to ensure that the restaurant is running efficiently and profitably.
Participate in interviewing, hiring, and training new applicants and team member development of all subordinates.
Responsible for the scheduling of assigned departments.
Participate in growth opportunities and team member development of all front-of-house team members.
Regulate all POS functions requiring a manager's approval.
Assist with job performance reviews.
Address and resolve guest and team member concerns.
Responsible for reconciling end-of-shift financials.
Responsible for inventorying and ordering operational supplies.
Perform the job duties of all supervised team members.
Possess in-depth knowledge of all food and beverage menus.
Ensure that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
Ensure Department of Health and company sanitation standards.
Communicate clearly and concisely with heart-of-house team members during service.
Ensure the completion of all opening and closing procedures by FOH team members, as prescribed by the company.
Ensure the replacement or repair of all breakage and damage of equipment or furniture.
Attend, lead, and participate in any training sessions, departmental meetings, or pre-service meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portray a positive and professional attitude.
Demonstrate knowledge of the venue, Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to all fellow team members.
Assist and/or complete additional tasks as assigned.