F&B Manager (The Kitchen)

River Cree Resort & Casino • Enoch, UT

21h • Onsite

About The Position

Reporting to the Director of Food & Beverage, the F&B Manager will be responsible for the daily operations of the Kitchen Buffet Bistro and In Room Dining. This role may involve assisting with ordering inventory, inventory controls, budgeting, and cash floats. The F&B Manager will provide direct guest, staff, and management interface regarding F&B operations and is responsible for working directly with associates using a hands-on approach to management. This position also involves determining appropriate situations for escalation within the department.

Requirements

• 3-4 years experience in the Food & Beverage Industry
• 1-2 years demonstrated experience in management within the Food & Beverage
• Experience in a Hospitality setting preferred.
• Post secondary education in a related field preferred.
• Training in management and employee development preferred.
• Continuous training and education to keep abreast of changes in the industry and external environment.
• AGLC – Proserve/ProTect preferred
• Excellent written and oral communication skills.
• Ability to meet deadlines in a rapidly changing business environment.
• Ability to work independently.
• Extensive food & beverage knowledge and ability to develop and apply practices, procedures, and principles in a casino environment.
• Developed writing skills sufficient to prepare written materials involving detailed descriptions and explanations requiring the accurate use of specialized terminology.
• Self-planning skills sufficient to schedule, organize, and carry out work assignments according to established work plans, adjusting work schedules according to changing priorities.
• Developed judgment and problem solving skills sufficient to interpret and/or analyze factual and conceptual information with the ability to adapt general procedures or approaches when formulating responses to problems.
• Manages workload independently, and works well in teams.
• Develops security and systems knowledge through on the job experience.
• Must display leadership skills, the ability to multi-task and adjust to multiple jurisdictions.
• Working knowledge of MS Word, MS Excel, MS PowerPoint.

Nice To Haves

• Experience in a Hospitality setting
• Post secondary education in a related field
• Training in management and employee development
• AGLC – Proserve/ProTect

Responsibilities

• Managing Day-to-Day Operations: Assists in the ordering of F&B supplies, cleaning supplies and uniforms. Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. Supports and supervises an effective monthly self-inspection program. Operates all department equipment as necessary and reports malfunction. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Leading Food and Beverage Team: Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages associates. Manages all day-to-day operations. Understands associate positions well enough to perform duties in associates' absence. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of associates. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures all team members/ supervisors understand the brand specific philosophy. Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. Establishes and maintains open, collaborative relationships with associates. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service. Follows property specific second effort and recovery plan. Stays readily available/ approachable for all team members. Demonstrates knowledge of the brand specific service culture.
• Ensuring Exceptional Customer Service: Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available/ approachable for all guests. Reviews comment cards and GSS result with associates. Responds in a timely manner to customer service department request.
• Managing and Conducting Human Resource Activities: Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Takes proactive approaches when dealing with associates concerns. Understands, implements and trains team members on quality service delivery.
• Additional Responsibilities: Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Always extends professionalism and courtesy to team members. Comprehends budgets, operating statements and payroll progress report.
• Other: To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace. Other duties as required.

Benefits

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree